Daniel Lund Email & Phone Number

Copenhagen, Dk

Copenhagen, Dk

København, Hovedstaden, Danmark

Breaking down barriers between Support and Design using Jira workflows in collaboration with the team Agile, where I developed network analysis by mapping out relationships and data flows. Established a Buddy system between the customer success team, product managers, and designers, creating a network to bring product and design closer to the organization. Developed and facilitated the concept of the network. Analyzed the commercial organization's customer handling across six teams to identify friction and gaps in Planday's service model. Facilitated internal workshops and provided training on Jira usage.Collaborated closely with the Agile team to align Product Insights' work processes with the development teams. Organized an event at the Copenhagen office, where Plandayers mapped out processes related to data collection. My technical understanding stems from three years as a dedicated IT support professional, providing me with a solid grasp of tools. While I have collaborated with engineering and development teams at Planday, I am eager to deepen my knowledge in these areas.

København, Hovedstaden, Danmark

At Planday, I applied my skills as a Techno-Anthropologist to enhance our understanding of user needs and preferences. Through meaningful conversations with clients & internal teams, I gathered valuable insights that directly informed decision-making processes. I conducted usability tests, created comprehensive mapping strategies, and developed effective interview guides. My proficiency with tools such as Jira and Miro streamlined collaborative efforts within the team.Additionally, I played a key role in fostering cross-collaboration, actively engaging with various departments to ensure a holistic approach to our projects. This inclusive networking approach not only facilitated smoother workflows but also contributed to a more cohesive and informed decision-making environment.By leveraging my Techno-Anthropological expertise at Planday, I not only enhanced the user experience but also played a pivotal role in driving the company towards more effective and strategic outcomes.

Nordjylland, Danmark

As a Kitchen Appliance Sales Professional at Power, I thrived in a dynamic environment where I played a crucial role in assisting customers in finding the perfect kitchen solutions. I excelled in providing personalized guidance to clients, helping them navigate through our range of cutting-edge kitchen appliances.My role involved not only showcasing the features and benefits of various products but also understanding the unique needs and preferences of each customer. Through effective communication and product knowledge, I successfully closed sales and built lasting relationships with clients.I actively kept myself updated on the latest trends and technologies in kitchen appliances, allowing me to offer informed recommendations to customers. Additionally, I played a key role in visual merchandising and maintaining an appealing product display to enhance the overall shopping experience.At Power, I contributed to a positive and customer-centric atmosphere, ensuring that every individual left with the confidence that they had made the right choice for their kitchen needs. My dedication to providing excellent service and my passion for kitchen appliances made me an integral part of the sales team at Power

Aalborg Sv

Skilled in providing IT support, adept at troubleshooting both software and hardware issues. Experienced in efficiently managing warranty claims and effectively addressing customer concerns to ensure optimal service delivery.

Aalborg Sv

Specialized in selling both computer and entertainment systems, with a focus on delivering exceptional customer service and expertise in both technology and entertainment solutions.

Master Of Technology - Mtech, Techno Anthropology

Specialized in Jira and Agile working methodologies, I authored a thesis where I analyzed the workflow of Planday's Product Insights team.

Teknoantropologi

Education record