Daniel Buttler Email & Phone Number

Solihull, West Midlands, United Kingdom

Atherstone, Warwickshire, United Kingdom

• Adding new features and implementing bug fixes for existing Winforms or Microsoft Access applications utilizing C#, Visual Basic and T-SQL. • Conducting test and analysis of bespoke applications. • Providing 1st 2nd and 3rd level support including root cause analysis, incident and problem management for relevant services. • Supporting Analysts and Senior Analysts with project management, release management and change management processes.

Aldridge, West Midlands, United Kingdom

• Developing both simple and complex queries in T-SQL for use with both our Bespoke applications and web based reports. • Assisting other developers where necessary with writing SQL.• Optimizing Stored Procedures to improve performance.• Working closely with the IT Helpdesk during development testing.• Creating ad-hoc SSRS reports for use within our Bespoke applications using Transact SQL.• Providing 3rd Line Support to the IT Helpdesk for escalated Helpdesk calls.

Aldridge, West Midlands, United Kingdom

• Track all problems thoroughly and to take ownership of all supports calls escalated to you through to resolution within the required SLA.• Provide technical problem analysis and resolution of incidents.• Provide Service Desk tools (Troubleshooting Guides, and Knowledge base articles) by documenting resolutions and log actions taken.• Support Desktop, Laptops and Printer problems for Corporate Users.• Update assigned calls daily and keep users informed of progress.• Test software that has been released by development for new and existing client developments and provide feedback.• Support client data tests and trials.• Process in and outbound file handling issues and resolve root cause.

West Bromwich, West Midlands, United Kingdom

• Provide a helpful professional first line support service to customers. • Log all service requests against the customer account in the Service Desk System. • Progress to resolution or escalation all outstanding service requests. • Perform required research to successfully resolve service requests. • Liaise with external technology vendors as required to resolve service requests. • Check and respond to alerts reported by the Monitoring System. • Produce weekly helpdesk performance report.