The focal point of me as a Guest Relations Officer’s (GRO) role revolves around ensuring total guest satisfaction through personalized service and memorable experiences. I will achieve this by embodying exemplary problem resolution skills, keen listening skills, strong communication and organizational skills and genuine social skills. By taking the initiative, being proactive in identifying solutions, and following up in a timely manner, I will successfully resolve all guest challenges and concerns. I must possess effective decision-making abilities, while maintaining the utmost level of professionalism with respect to appearance and demeanour at all times. I will consistently maintain the departmental and company integrity by accepting ownership for all service recovery initiatives and interactions.

As a bank sales consultant I worked as a salesperson and customer services agent, deducing a customer's needs, answering their questions, and matching them to financial services they may find helpful. Bank sales agents need to be familiar with their bank's offered checking or savings accounts, mortgages, or securities portfolios in order to deduce which would best fit the prospective customer.As a bank sales consultants I interacted with customers face-to-face on a walk-in basis or as a telephone operator as needed. I answer phone call inquiries from potential customers who have questions about their bank's services.