Daniel Bürki Email & Phone Number

Ladysmith, Wi, Us

Ladysmith, Wisconsin, United States

Rockwell Automation'S Manufacturing Facility In Ladysmith, Wi

Rockwell Automation'S Manufacturing Facility In Ladysmith, Wi

• In June of 2015, Rockwell Automation outsourced their IT support to HCL Technologies.• Provided desktop support for over 300 end users at Rockwell’s manufacturing facility in Ladysmith, Wisconsin.• Provided remote support for other Rockwell manufacturing facilities, sales offices, and field engineers.• Utilized ServiceNow's IT Service Management system for the tracking of work assignments and inventory assets.• Responsible for installing, maintaining, and troubleshooting all computer hardware and peripherals.• Responsible for installing, maintaining, and troubleshooting all computer software including Microsoft Windows XP, Windows 7, and Windows 10 operating systems.• Responsible for maintaining, troubleshooting and repairing all HP LaserJet and Zebra label printers.• Supported local server and network hardware following the guidelines and direction of the responsible Headquarters group. • Responsible for inventory control and asset management of all IT and Telecom equipment.• Responsible for the ordering of all IT peripherals and consumables. • Installation of all data lines and telecommunication lines.• Supporting and troubleshooting of the facility’s public address system and satellite music system.

Rockwell Automation'S Manufacturing Facility In Ladysmith, Wi

• In October of 2009, Rockwell Automation outsourced their IT support to CompuCom.• Provided desktop support for over 300 end users at Rockwell’s manufacturing facility in Ladysmith, Wisconsin.• Provided remote support for other Rockwell manufacturing facilities, sales offices, and field engineers.• Responsible for installing, maintaining, and troubleshooting all computer hardware and peripherals.• Responsible for installing, maintaining, and troubleshooting all computer software including Microsoft Windows operating systems.• Responsible for maintaining, troubleshooting and repairing all HP LaserJet and Zebra label printers.• Supported local server and network hardware following the guidelines and direction of the responsible Headquarters group. • Responsible for inventory control and asset management of all IT and Telecom equipment.• Responsible for the ordering of all IT peripherals and consumables. • Managed the backup tapes for the servers in the Ladysmith facility.• Programming, maintaining, and troubleshooting of the Lucent/Avaya Merlin Magix PBX and Intuity Audix voicemail system.• Installation of all data lines and telecommunication lines.• Supporting and troubleshooting of the facility’s public address system and satellite music system.

Ladysmith, Wi

• Provided desktop support for over 300 end users at Rockwell’s manufacturing facility in Ladysmith, Wisconsin.• Provided remote support for other Rockwell manufacturing facilities, sales offices, and field engineers.• Responsible for installing, maintaining, and troubleshooting all computer hardware and peripherals.• Responsible for installing, maintaining, and troubleshooting all computer software including Microsoft Windows operating systems.• Responsible for maintaining, troubleshooting and repairing all HP LaserJet and Zebra label printers.• Supported local server and network hardware following the guidelines and direction of the responsible Headquarters group. • Responsible for inventory control and asset management of all IT and Telecom equipment.• Responsible for the ordering of all IT peripherals and consumables. • Managed the backup tapes for the servers in the Ladysmith facility.• Programming, maintaining, and troubleshooting of the Lucent/Avaya Merlin Magix PBX and Intuity Audix voicemail system.• Installation of all data lines and telecommunication lines.• Supporting and troubleshooting of the facility’s public address system and satellite music system.

Ladysmith, Wi

• Created and maintained documented work instructions for assembly and test procedures.• Provided technical support for the transfer of production lines into the Ladysmith facility.• Worked extensively with Manufacturing Engineering to resolve problems in product and process documentation.• Initiated Engineering Change Notices for the correction of assembly drawings.• Worked with the Engineered Solutions Business group to manufacture custom ordered products per customer specifications.• Created a Bill of Material Error Database, using FileMaker Pro, to help track and correct errors in bill of materials.

Ladysmith, Wi

• Performed scheduled preventative maintenance and calibrations on fixtures, machines, and test equipment.• Responsible for troubleshooting and repairing assembly fixtures, machines, and test equipment.• Responsible for maintaining and repairing production facility buildings.• Responsible for supporting the facility computer and telecommunication systems.• Responsible for maintaining the facility public address system.• Developed and implemented a Maintenance Work Request system for the Ladysmith facility using FileMaker Pro.• Developed and implemented a Preventative Maintenance and Calibration scheduling system for the Ladysmith facility using FileMaker Pro.

Milwaukee, Wi

• Performed intricate hand assembly of various laser bar code scanning and decoding products using drawings, bills of material, documented work instructions, and rework instructions.• Set-up and operated laser bar code scanner alignment stations and test equipment.• Processed, analyzed, and repaired production failure and customer return products.• Worked with Product Development and Industrialization Engineers to identify and correct product and test equipment design flaws.• Worked with Industrialization Engineers to streamline procedures and increase productivity.