Daniel C. Email & Phone Number

Melbourne, Vic, Au

• Manage overall IT day-to-day infrastructure operations to improve costs, performance and end user satisfaction.• Lead planning, infrastructure operations, and production support related to hosting, network & telephony, facilities and end user infrastructure.• Ensure the full lifetime cycle value of infrastructure assets is achieved.• Manage strategic relationships with key IT vendors and service providers and input into commercial and procurement processes as part of tenders and contract renewals.• Provide in-depth technical expertise for both tactical and operational initiatives.• Assess the relative impact of IT industry trends to current and future enterprise infrastructure needs and projects.• Interface with business unit managers to define infrastructure support initiatives and solutions for improving service efficiency and effectiveness.• Assist in reporting on infrastructure events and vendor performance in areas that include quality, capacity, systems and responsiveness.• Identify, mitigate, monitor and manage infrastructure related risks.• Manage a dynamic team of individuals, which constantly searches for creative ways to elevate the capabilities of technology systems to meet business needs.• Compliance with Melbourne Water standards and procedures including security patching, audit, risk actions.• Involvement and compliance with Disaster recovery & business continuity testing and events.• Act as a trusted advisor and escalation point for the business for the hosting, network & telephony, facilities and end user infrastructure and own the relationship with key stakeholders.• Ensuring operational budget is maintained, invoices processed as per finance requirements and cost optimisation.

Melbourne, Victoria, Australia

The Operations and Project Lead is responsible for the delivery of information technology infrastructure and service management outcomes for Melbourne Water.• Provide technical leadership and guidance to multiple project teams, including 3rd parties, to deliver solutions on time and within defined quality/scope• Manage the delivery of Network and Telephony services to meet our ongoing business requirements• Lead the outsourced team (vendors) to ensure that Network and Telephony services are operated to expected outcomes, including adherence to SLA's• Provide oversight of escalation, prioritisation, and drive stakeholder communication during critical events• Work collaboratively with teams and partners to demonstrate thought leadership and bring about new ways of working• Communicate effectively with stakeholders recommending improvements to operational activities that will enhance service robustness and reliability

Melbourne, Victoria, Australia

Technical Lead contracted to work on security focused projects in response to a security incident.Technologies • F5 LTM Upgrade• Cisco Viptela SDWAN install• Palo Alto Install• Cisco Switch Installs• Network Infrastructure Redesign• Cisco Wireless

Melbourne, Victoria, Australia

Responsible for operational management/technical leadership of all network, telephony and unified communications services, in collaboration with our service partners. This is achieved through the management and direction of colleagues, contractors and vendors in designing, maintaining and optimising the AHA IT network, telephony and unified communications landscape. • Provide governance oversight, standards and technology roadmap for enterprise Network, Telephony and Unified Communications services.• Provide input on developing and refining architectural standards.• Vendor management of 3rd party Network, Telephony and Unified Communications support teams.

Melbourne, Australia

Lead a team of 3 to deliver GPC's Network & Telephony services in Australia and New Zealand.Responsible for: - Network architecture and design - Network team leadership - Vendor management - Network projects delivery - Problem Management - Performance and optimization of network servicesCisco Router, switch, wireless and security productsF5RiverbedSolarwindsSplunk

Melbourne, Australia

Managing a team of 20 IT experts delivery services for the top 100 Australian and International companies.- WAN optimisation- Next Gen Firewall Services- Wireless Networks & Services- Security Solutions

Responsibilities:* Leader of Innovation & Enhancement initiatives and projects with 8 direct reports.* Senior Supplier for the Network Program* Second in charge to the Network & AV Unit Leader.* Responsible for training, mentoring and career development plans.* Responsible for major incident and post implementation reviews.* Responsible for continual service improvement.* Responsible for process improvement.* Responsible for developing Infrastructure monitoring capabilities.2014 Initiatives:* Access Layer & Data Centre Automation (SDN)* Configuration Standardization of Access Layer devices* Next Generation Firewalls / Firewall Service Review* Infrastructure Monitoring* Wireless Audit / Remediation2013 Achievements* Received an award from the CDO for excellent work in delivery of the eSolutions’s ePersonaility.* Highly self-directed in everything undertook within a broad service quality improvement brief assigned him by the AVN Unit Leader.* Undertook and delivered a review of the AVN team structure and made recommendations that were accepted by the Infrastructure Services Director.* Undertook and delivered a review of Juniper Firewall incidents and implemented process improvements for the support of Juniper Firewalls.* Reviewed skills and capabilities of staff across the AVN team and organized training programmes to address gaps identified.* Lead the delivery of CDO ePersonaility initiatives by organising Sharing Knowledge Sessions.

Melbourne, Australia

A short term opportunity was offered to assist the State Government’s Department of Education and Early Childhood Development while they search for a permanent employee.Manage the IT Operations Network section to maximise ‘end-to-end’ availability of network services - including Local Area Network infrastructure (hardware & software) and Wide Area Network as well lead and manage a team of both full time, contracting staff and managed service partners who maintain and support a majority of the Departments IT infrastructure. The role is responsible for ensuring service level target are met, minimising business impact through ongoing commitment to the use of ITIL and Prince2 methodologies. Implement policies and procedures based on a risk management approach to maximise operational availability and continuous improvement of network. The role has a large emphasis on building operational efficiency, systems resilience and recovery capability to both LAN and WAN as well as provide ongoing quality advice based on technical knowledge for new projects as and when required.

Management / Team Leader role, within specialized network consultancy and training company. Manage / Lead a team of engineers, consultants and service desk personnel. Day to day duties include allocation of resources, project management (Prince2 methodology), mentoring of junior engineers, providing projected opportunity costs to sales, managing partner / vendor relationships as well as network consultation.

Technical Lead, ANZ Bank High Availibility sites.

Bachelor Of Information & Technology

Graduate Diploma Of Management