Daniel C. Email & Phone Number

Melbourne, Vic, Au

Ensure timely and accurate advice is provided to leaders/staff in accordance with PAC EA. Results being delivered consistently, within agreed service response times.Coach leaders and staff aiming to educate them to upskill their knowledge on the advice topic.Educate leaders and staff on where they can access information through online self-help channels.Works within the guidelines of the P&C Tiered Escalation Model and ensures timely escalation to a P&C specialist team where applicable.

Melbourne, Australia

Heavily compliance based role for MLC/NABFPFDS - Fee Disclosure Statements letter generation for clients AOT QA - advice on track quality assurance of CXOsClient Profile - data entry for ASC Vetting - quality checks on officer’s completed CPsTraining - L&D for ASC officers

Centre of Excellence WFMEnterprise change and delivery Capacity Planning Pre Assessment /Credit Assessment Aspect roll out Portfolio manage Unsecured assessment 120 FTESet up OBP inbound contact centre Delivery of Key Person Dependancy transition (Nab Assist)Capacity Planning for CIMO (Corporate Institute Market Operations)

People Services (Secondment)General PAC advisor Enquiries SAP maintenance and management of SOWsPortfolio manage facilitators and work with Delivery and Program Managers to ensure up-skill plans are in place where required and course schedules are maintained.Proactively engage with stakeholders to ensure that all information required for timely and complete delivery of scheduled courses is received.Understand program structures and ensure that programs are coordinated per requirements.Successfully maintained both Business & Private as well as Consumer, Wealth and Enterprise portfolios, scheduling NAB wide.

Nab Assist Collections• Review forecast models and metrics, report and make recommendations to the business delivering results.• Facilitation for new Business Unit Leads- Secured Solutions, implemented co-existence of transfer of Associates to eWFM and BAU scheduling.• Created a focus session on the Enterprise Agreement and what areas needed attention from a Resource Planning perspective.• Kaizen Improvements – introduced a team rotation task list that allows analysts to be cross skilled.

Direct Enablement Consumer Sales• Ensure effective workforce planning for Direct Consumer Sales across multiple sites via eWFM.• Provide recommendations to the business with consideration of best shift and break pattern depending on metrics.• Manage own business reporting running weekly meetings with all key stakeholders.• Received 5 nominations within first 6 weeks of my role

E-Leads Direct Consumer Sales• Data entry for the Leads HUB team ensuring correct customer’s details are entered into Siebel for bankers to perform outbound calls.• Sales Focus Sessions/ Team Meetings/Banker Feedback and updating the team what improvements are needed for better daily performance and call quality feedback.• Completed training and development sessions for new Analysts as well as E-Leads bankers, SLAs are met.• Improved process changes by re-writing the entire Business Continuity Plan training manual for future Data Analysts.

Melbourne, Australia

Melbourne, Australia

Master'S Degree, Human Resources Management And Services

Bachelor'S Degree, Business/Commerce, General