The Senior Manager, Customer Success, is responsible for the execution of TMC’s Customer Success strategy in line with customer contracts, growth initiatives, and expectations. This includes responsibility in the following areas:• Manage a team of Customer Success Managers across 20+ accounts with $750M in freight under management• Focused on Customer Success Excellence & Customer Satisfaction• Support Customer Success “Operational Excellence” via a Continuous Improvement approach and collaboration with Service Delivery leadership• Drive Integrated Launch designed to provide a seamless transition from Implementation to Production• Develop, champion, and drive operational strategy for customer growth and renewal teams• Hire and develop CSMs to meet retention and growth targets• Set the culture, pace, and expectations for your team• Develop C-level customer relationships to support governance structures and drive enterprise growth• Serve as a thought leader, customer advocate, and partner to your employees and customers• Create relationships and collaborate cross-functionally to ensure product adoption and customer success2022 C.H. Robinson Peak Performer

The Key Account Manager is responsible for the long-lasting relationship with the customer and ensures overall customer satisfaction, cultivates trust and creates alignment of executive level customer contacts. Additionally, this role is accountable for delivering results through strategic account business planning and owns driving the customer value proposition. This includes gathering and translating the VOC, identifying opportunities, developing the customer improvement roadmap, budgeting, staffing, and execution through standardized project management methodologies. The Key Account Manager leads a team and is expected to guide and support their professional development.2021 C.H. Robinson Peak Performer2021 Chipotle Mexican Grill Supplier of the Year

Responsible for managing a top 100 CH Robinson Account and a Team of 2 employees. Lead Business Reviews. Develop and Manage Account Strategy and Budgets. Create, review and share monthly scorecards and journal with real time measurements focused on internal and external trends surrounding Key Performance Indicators and Critical Success Factors. Develop customer relationships and contacts at multiple levels.Graduate of C.H. Robinson's Key Account Sales Program. Year long program in which 30 nominated employees spend 2-3 days per month working on improving their business acumen through classroom and real life exercises.

Using transportation knowledge and experience I provide solutions, value, quality, and relationships to companies who are looking for professional logistics consulting, cost savings, and reliability.

Worked along side the club professionals at Midlothian Country Club helping both newcomers and experienced youth between the ages 7-17 with their golf game. Duties included instructor players on how to hit certain shots, golf etiquette, and general knowledge about the game of golf.