Daniel Arana Email & Phone Number

New York, NY, US

Remote

• Established and leaded onboarding and training program for new hires with company standard SOP tailored to each account's need and Clients training on our SaaS platform.
• Proactively involved in different B2B accounts ranging from sales, customer service, tech support, troubleshooting with Omni-channel solutions, marketing, e-commerce, and B2B, B2C solutions.
• Oversaw new hires, onboarding, training of account products, scheduling, payroll of employees and implementation of… Show more
• Oversaw new hires, onboarding, training of account products, scheduling, payroll of employees and implementation of scripts.
• Managed multiple Accounts and acted as a liaison between their CEO and managerial department, in charge of QA monitoring for my agents on each account, and took part in constant training of each account’s new products.
• Accountable for growth in the accounts I was managing implementing our SaaS platform

United States

• Oversee all aspects of our call center operations
• Focus on optimizing efficiency and customer satisfaction
• Lead a dedicated team in handling customer inquiries, resolving issues, and maintaining high service standards
• Liaison with our clients to manage their accounts and assist with sales.
• Conduct effective resource planning to maximize the productivity of resources

La Paz, Bolivia

• Championed distribution and sales for La Paz, regarding all markets such as restaurants, Stores, and Hotels.
• Managed 25+ employees, hiring, training, and supervising them.
• Oversaw growth in the line I was managing by 20% a month.
• Acted as a liaison between clients and different departments of the company.
• Monitored adequate inventory supplies

New York, New York

• Oversaw multiple aspects of inventory control, payroll budget, shift coverage, and general outlook of locations I was in charge of.
• Coached management and staff ensuring implementation of proper company policies and procedures, in charge of i-9 verification, FMLA.
• Oversaw, mentored, and supervised all club employees while helping the Area Manager facilitate all delegated projects and responsibilities to management.
• Brainstormed with managers regarding all department… Show more
• Brainstormed with managers regarding all department issues and concerns.
• Provided strategically skilled business professional with a versatile administrative support skill set developed through experience as an office manager, administrative assistant, and office clerk.

Greater New York City Area(Rockefeller Center)

Create specialized training programs for groups and individuals.Monitors clients’ progress and adapts programs as needed.Enforce safety regulation governing sports, recreational activitiesand use of exercise equipment.

Greater New York City Area(Rockefeller Center)

Incharge of opening club and training staff from transition from Sports Club LA to Equinox, managing pay roll, Primarily assigned to support the front desk and make sure goals were met, Contributing in membership sales and training sales by assisting membership advisors with sales and walk throughs, opening and closing floats, responsible for transactions.

New Hyde Park

• Boosted sale leads prospecting, establishing corporate accounts, maintain contact with past leads, ex-members, member referrals & missed sales.
• Assessed and documented outside promotional events like health fairs, corporations, special functions.
• Enhanced leads and awareness of the facilities to convert leads into new members.
• Created trusting relationships with potential and existing members to provide the proper recommendations for products and services.
• Trained… Show more
• Trained new hires and helped oversee scheduling Show less

Astoria, New York

• Hired, trained and supervised all club employees to ensure company policies and procedures are implemented.
• Monitored inventory, payroll, daily bank deposit, front desk schedule, and shift coverage while working within the assigned budget.
• Knowledgeable in club services, programs, and media of club.
• Planned and promote special events for the gym monthly working with marketing as needed.
• Oversaw the disciplinary actions involving associates.
• Accomplished… Show more

Greater New York City Area(Printing House)

In charge of opening new club and transition from Printing House Racquet Club to Equinox, training and supervising all club employees while helping the General Manager facilitate all delegated projects and responsibilities, Responsible for scheduling and payroll, Assigned to support the front desk and to look for whether the objectives regarding servicing.

Greater New York City Area(Greenwich Ave)

Training front desk personnel, In charge of opening and closing floats, managing member accounts, responsible for transactions in cash and credit, servicing customer accounts, balancing cash drawer. Checking members in club facilities, handle member concerns to keep members satisfied by exceeding members expectations.

Greater New York City Area(Greenwich Ave)

In charge of opening and closing floats, responsible for transactions in cash and credit, servicing customer accounts, balancing cash drawer. Checking members in club facilities, manage class count and cycling list, train new personnel and handle member concerns to keep members satisfied without compromising membership