Daniel Cooney Email & Phone Number

United States

United States

Report Writer Analyst~ Coded reports & macros using Meditech's tool to write reports which excelled past customer expectations for many unique use cases. Used analytical methods in collaboration with the PMP team for process improvement. ~ Deployed SQL for data retrieval providing excellent customer service by scrutinizing online data definitions & translating them into actionable instructions in reports, Providing troubleshooting through clear oral and written communication that assisted users to go on to produce high quality reports meeting all requirements. ~ Operated Meditech’s Report Writer tool for problem solving to update & troubleshoot custom reports by consulting relevant technical documentation. Led to improved functionality across Meditech’s SAAS (MAAS). ~ Devised solutions for both Product Management & DevOps team to complete Jira tasks. Used communication skills with coworkers to complete administrative writing relating to Agile Software Development Life Cycle (SDLC). ~ Diagnosed issues and educated end users in the creation of a wide variety of reports in both hospital & administrative settings. These cross-functional reports range from financial reports to doctor communications. ~ Tested virtualization efforts of documents to Electronic Health Records (EHR) across varied healthcare IT Infrastructure. Led training to improve understanding of product features, enhancing user experience (UX). ~ Designed reports ensuring all key performance indicators (KPI) for quantitative goals met acceptance criteria. ~ Modified cases in Salesforce to perform requirements gathering across information systems. ~ Computed values using data analysis of time management software and utilized that data to determine costs. ~ Standardized reports according to management specifications to ensure customer retention. ~ Upgraded reports using analytical and problem solving skills in order to meet user requirements.

Smithfield, Rhode Island, United States

IT Systems Analyst~ Overhauled applications during the COVID-19 pandemic to help lead the company to record levels of growth, resulting in all user feedback written over ServiceNow and HP Service Management being consistently positive. ~ Constructed solutions project management staff on EPIC application workflow ensuring seamless operations. ~ Debugged software updates and production support for proprietary RXconnect system & store systems, optimizing data processing & adaptability, with a special focus on mobile devices & interoperability across pharmacies nationwide. Updates were managed accounting for user satisfaction and quality assurance (QA). ~ Engineered solutions in inventory tracking with command line interfaces, driving decision making for team leadership. Helped users navigate user interface (UI) across Systems and Programs (SAP) to achieve goals. ~ Maintained compliance for COVID testing, providing end-to-end support & maintaining data security & integrity. ~ Updated user accounts in Citrix active Directory & Oracle database management for password resets, providing technical support to front end users and continuous improvement across enterprise applications. ~ Developed organizational skills to multitask across distributed applications, utilizing a large knowledge base which served to assist with both documentation & continuous learning of configuration management work flow.