Daniel Crompton Email & Phone Number

Chapel Hill, Nc, Us

Chapel Hill, Nc, Us

San Jose, California, Us

Responsibilities: Working directly with enterprise customers to replicate, troubleshoot, and resolve complex technical issues.Working with developers to identify defects and opportunities for product improvement. Improving the serviceability of the product by testing new features and developing tools to scale our deployments and auto-support infrastructure. Providing an analysis of our existing customer base to avoid and minimize risks in the install base. Defining and inspiring changes to our product with our development engineering team based on feedback from customers and partner implementations.Collaborating with technology partners to resolve issues and push improvements in our ecosystem. Developing and contributing to internal and external knowledge bases.

Armonk, New York, Ny, Us

In this predictive role, I oversaw daily activities using IBM Storage Insights tool to monitor areas such as Flash FCM analytics, performance metrics, and compression trends. This role played well into my strengths of analyzing trends and working proactively to ensure systems are running optimally to prevent future problems.Success Stories:Avoided an out-of-space customer issue by assessing data to locate emerging trends and current configurations prior to assembling new documentation, commands, and training sessions regarding the seamless migration of data.Enabled customer to successfully upgrade firmware following the discovery of a critical bug by immediately alerting customers regarding the bug and the steps needed for resolution.

Armonk, New York, Ny, Us

The scope of this role involved a mix of troubleshooting performance, upgrade, physical space, and other issues while heading classroom training sessions and creating thorough training content. I provided support for FlashSystems 710, 720, 810, 820, 840, V840, 900 (AE2/AE3), V9000, A9000, A9000R models. I also wrote numerous technical documents used internally and externally by clients.Success Stories:Resolved a severity 1 issue regarding random shutdowns of a client’s system by partnering with the client to create a full understanding of all circumstances, recover the system swiftly, and locate unexpectedly missing backup configuration data.Translated customer overestimation's of data compressed versus the true compression ratio using concrete percentages and instructions regarding the steps needed to estimate virtual capacities and prevent future errors.Spearheaded a global multi-year project involving the resolution of an issue regarding systems with older firmware by identifying at-risk machines and notifying customers. Collaborated with other teams worldwide in delivery of message and tracking.Traveled to Japan for three weeks to provide soft skills training to the team there. The training as designed to help them work effectively with customers that wanted English language support.Co-authored and taught sections of the performance portion of the IBM Certified FlashSystem Engineer class. This included areas of performance such as latency, bandwidth, IOPS, block sizes, and more.Authored the firmware upgrade portion of the IBM Certified FlashSystem Administrator class. Original talking points from the development team were converted to a slide format which could then be delivered in a classroom setting. I also developed the upgrade labs that used various hardware assets located in North Carolina & Texas. Since the inception I have delivered instruction on firmware upgrades to a number of classrooms.

Armonk, New York, Ny, Us

Provided in-depth troubleshooting (performance, upgrade failures, hardware, and other issues) for IBM N-Series (NetApp OEM) products. N-Series product troubleshooting involved Data Ontap 7.2, 7.3, 8.x 7-Mode releases.Success Stories:Partnered with cross-functional staff to deescalate a serious issue by coherently communicating the root cause of the issue and the steps for resolution.Provided four week on-site product training in Sofia, Bulgaria to new team members.

Armonk, New York, Ny, Us

Daily activities in this role involved technical support for Network Attached Storage (NAS) environment customers and N-Series (NetApp) storage devices running 7-mode. Troubleshooting included areas such as hardware, loop instability, and V-Series.Success Stories:Steered the peaceful resolution of a difficult call regarding a major error created by the customer which required diplomatically communicating the source of the issue and troubleshooting strategies.Technical team lead: My roles included sharing information to other team members through presentations, being a go-to resource for any technical questions, and ensuring all call escalations to our level 2 team were handled correctly.