Project Manager- Operations/Business Development
W. Smith Cartage Company, Inc.
Crystal Lake, Illinois
- Responsible for coordination of multiple projects relating to business operations, process improvement, department objectives and technological advancement.- Effectively researched, presented, negotiated and integrated new compliance, tracking and metrics technology within federal/state guidelines, union employee contract terms and internal tools/processes, yielding 25% decrease in monthly cost, and an estimated 15% increase in driver efficiency- Reviewed and renegotiated telecommunications contracts netting a 66% reduction in yearly cost. - Project Lead for the effective roll-out and training of upgraded workstation hardware and software completed 40% under projected budget.- Work cross functionally through multiple layers of the company to ensure successful project implementation, taking on projects mid cycle to deliver successful results.- Monitor sales reports and conduct financial analysis in order to identify business opportunities and identify/close gaps in order to increase total revenue.- Ensure operational and technological strategies fulfill the needs of each client and drives continued relationships- Design innovative solutions focused on improving operations for the holistic management of the organization.- Apply deep knowledge in Account Management to lead high priority projects in parallel to existing role.- Serve as the liaison between all dispatch divisions, sales, customer service and accounting to confirm all communication is clear, concise and accurate. - Collaborate with management to guarantee enforcement of company regulation, safety policy, and governmental compliance- Provide maintenance, troubleshooting, and resolution throughout the entire organization as the Technical Support Lead - Identify, research, and drive solutions that meet the unique needs of the W. Smith Cartage organization.