Daniel C. S.

Daniel C. S. Email and Phone Number

Customer Service Management
Daniel C. S.'s Location
Greater Cleveland, United States
About Daniel C. S.

Daniel C. S. is a Customer Service Management. Colleagues describe him as "I had the opportunity to work with Daniel in the same team for a Telco program, He set the bar very high in terms of performance of his site and for himself and he was always much ahead of others in performance. He is a great operator and very hands on. He was very strategic in his approach and all his initiatives always brought improvement in performance, process and P&L. He with his team made a significant difference to the clients and the organization. He will be a great asset to any organization looking for a very strategic leader." and "I have known Daniel for several years and most recently we worked together at TeleTech. Daniel is an insightful leader who understands how to drive success. He has a talent for overcoming business challenges and consistently achieves results. His integrity is unmatched and his ability to build strong teams is stellar. I highly recommend Daniel as he would be an asset to any organization."

Daniel C. S.'s Current Company Details

Customer Service Management
Daniel C. S. Work Experience Details
  • Maximus
    Senior Site Manager
    Maximus Jun 2019 - Oct 2020
    Chester, Virginia, United States
  • Amtrust North America
    Director Of Call Center Operations
    Amtrust North America Aug 2016 - Dec 2018
    Cleveland/Akron, Ohio Area
  • Peckham, Inc.
    Senior Director Of Business Services
    Peckham, Inc. Aug 2011 - Jul 2016
    Lansing, Michigan
  • Teletech
    Site Director
    Teletech 2008 - 2011
    Greater Cleveland, Ohio Area
  • Revol Wireless
    Director Of Customer Service
    Revol Wireless 2007 - 2008
    Cleveland/Akron, Ohio Area
  • Affiliated Computer Services
    Site Operations Manager
    Affiliated Computer Services 2005 - 2007
    Greater Seattle Area
  • Charter One Bank
    Workforce Manager
    Charter One Bank Apr 1999 - Aug 2005

Daniel C. S. Skills

Leadership Customer Experience Team Building Bpo Call Center Account Management Customer Retention Customer Satisfaction Telecommunications Vendor Management Team Management Team Leadership Process Improvement Strategic Planning Quality Assurance Workforce Management Strategy Talent Management Operations Management Contact Centers Program Management Employee Relations Leadership Development Change Management Training Employee Training Customer Service Onboarding Project Planning Budgets Operational Excellence Management Call Center Development Project Management Coaching Outsourcing Call Centers Recruiting Crm Performance Management

Daniel C. S. Education Details

Frequently Asked Questions about Daniel C. S.

What is Daniel C. S.'s role at the current company?

Daniel C. S.'s current role is Customer Service Management.

What schools did Daniel C. S. attend?

Daniel C. S. attended Kent State University, University Of Phoenix.

What skills is Daniel C. S. known for?

Daniel C. S. has skills like Leadership, Customer Experience, Team Building, Bpo, Call Center, Account Management, Customer Retention, Customer Satisfaction, Telecommunications, Vendor Management, Team Management, Team Leadership.

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