Daniel Cabaco Email & Phone Number

Brugg, Ag, Ch

Mägenwil, Aargau, Schweiz

Main contact person (C-Level) for the SME customers in outsourcing and jointly responsible for the operative business.Customer Consulting on IT related topics and service portfolio development.Ensuring the quality, efficiency and profitability of the service level agreements.Conduct regular reviews on capacity, changes, incidents, problems and financial topics.Preparation, management and execution of service meetings.Close cooperation with Managed Service Specialists… Show more Main contact person (C-Level) for the SME customers in outsourcing and jointly responsible for the operative business.Customer Consulting on IT related topics and service portfolio development.Ensuring the quality, efficiency and profitability of the service level agreements.Conduct regular reviews on capacity, changes, incidents, problems and financial topics.Preparation, management and execution of service meetings.Close cooperation with Managed Service Specialists, Account Manager, Business Development Manager and Operations Manager. Show less

Aarau, Switzerland

Manage applications throughout their lifecycle for a company that builds custom software and provide best in class support services to the customers.Build, implement and improve Application & Service Management, its capabilities, processes and tools according to ITIL Best Practices.Create, implement and monitor service and operations processes and tools.Exercise the roles Service Level Manager, Business Relationship Manager, Incident Manager, Problem Manager, Change Manager, Release… Show more Manage applications throughout their lifecycle for a company that builds custom software and provide best in class support services to the customers.Build, implement and improve Application & Service Management, its capabilities, processes and tools according to ITIL Best Practices.Create, implement and monitor service and operations processes and tools.Exercise the roles Service Level Manager, Business Relationship Manager, Incident Manager, Problem Manager, Change Manager, Release Manager and Portfolio Manager.Maintaining customer relationships, identifying service requirements, negotiating and completing Service Level Agreements.Planning and ensuring the fulfillment of the contracted SLA and response times.Planning of resources in the corresponding services, including stand-by duty planning.Establishment and implementation of reporting in incident and problem management. Show less

Schlieren

Heading the Application Management with 14 employees and also acting as deputy head of software services. Maintaining the business applications GeSoft, WWSoft and their modules, Gever and Salary ELM.Maintenance controlling and further development of our business applications over the entire life cycle. Ensuring that incidents, service requests and customer orders and projects are handled on time and to the entire satisfaction of the customers and users of our IT Services and products in… Show more Heading the Application Management with 14 employees and also acting as deputy head of software services. Maintaining the business applications GeSoft, WWSoft and their modules, Gever and Salary ELM.Maintenance controlling and further development of our business applications over the entire life cycle. Ensuring that incidents, service requests and customer orders and projects are handled on time and to the entire satisfaction of the customers and users of our IT Services and products in compliance with the SLA (responsible for sales).Requirement analysis and organizational discussions with customers as well as members of cantonal and federal government led projects. Organization and management of ERFA meetings with clients.Care and handling of customer complaints. Support of the Sales Organization in customer acquisition. Show less

Zürich Area, Switzerland

Serve as primary leadership force and strategic decision maker for optimal performance and expansion of Business Intelligence Platforms QlikView and Qlik Sense, as well as Nprinting module for over 700 users based in Europe. Manage diverse Team of cross-functional employees across 5 countries as well as budget and reporting for Belgium, Denmark, France, Finland, Norway, Sweden, Netherlands, and Russia. Oversee 1st, 2nd, and 3rd-level Application support. Assure system availability; lead team in… Show more Serve as primary leadership force and strategic decision maker for optimal performance and expansion of Business Intelligence Platforms QlikView and Qlik Sense, as well as Nprinting module for over 700 users based in Europe. Manage diverse Team of cross-functional employees across 5 countries as well as budget and reporting for Belgium, Denmark, France, Finland, Norway, Sweden, Netherlands, and Russia. Oversee 1st, 2nd, and 3rd-level Application support. Assure system availability; lead team in analysing and resolving incidents. Ensure compliance with regulatory and customer requirements. Manage stakeholder relations; engage Customers and lead Steering Committee and Operational Management Group. ⬝ Enhanced company products⬝ Large-scale implementation of Qlik Sense; expanded reporting services to Russian market⬝ Introduced ITIL best practices and ServiceNow across Policy & Claims organization⬝ ITIL best practices introduction of Change, Incident and Problem Management across the teams ⬝ Secured savings by Introduction of licence purchasing programme⬝ Conducted successful proof of concept for reporting consolidation initiative⬝ Enhanced team and grew team size 50% in Slovakia Hub Show less

Direct large loss data capture and reporting programme containing large loss database application and QlikView platform for global user community of 1’200 members. Coordinate employee team across 3 countries and manage budget and financial performance of global programme across 35 countries worldwide. Oversee 1st, 2nd, and 3rd-level support. Assess and resolve incidents. Ensure regulatory compliance. Direct product and update releases. Lead own projects and supported additional projects on… Show more Direct large loss data capture and reporting programme containing large loss database application and QlikView platform for global user community of 1’200 members. Coordinate employee team across 3 countries and manage budget and financial performance of global programme across 35 countries worldwide. Oversee 1st, 2nd, and 3rd-level support. Assess and resolve incidents. Ensure regulatory compliance. Direct product and update releases. Lead own projects and supported additional projects on ad-hoc basis. Establish stakeholder management approach.⬝ Introduced ITIL best practices for Incident and release management⬝ Ensured implementation of fully-automated global KPI reporting application⬝ Led rollout of LCD to Latin American and Asia Pacific regions⬝ Directed global rollout of QlikView Reporting Platform⬝ Introduced Regional Reporting SME positions globally; ensured optimal services locally⬝ Spearheaded construction and maintenance of global SharePoint Intranet sites Show less

Directed and implemented large-scale projects. Conducted requirements gathering, data migration, and releases. Managed cross-functional teams.⬝ Completion requirement gathering phase for the FIRST NG project in Spain. Project was stopped⬝ Implementation of Global IPZ Pooling concept to Latin American market⬝ Implementation new Workers Compensation product into Policy and Claims Systems & FS-CD⬝ Introducing reporting platform and document repository for motor insurance… Show more Directed and implemented large-scale projects. Conducted requirements gathering, data migration, and releases. Managed cross-functional teams.⬝ Completion requirement gathering phase for the FIRST NG project in Spain. Project was stopped⬝ Implementation of Global IPZ Pooling concept to Latin American market⬝ Implementation new Workers Compensation product into Policy and Claims Systems & FS-CD⬝ Introducing reporting platform and document repository for motor insurance business in France⬝ Identification of IT requirements of major Solvency II project for Global Corporate in Europe ⬝ Identified and updated source systems and local interfaces affected by Solvency II⬝ Introduced centrally-managed change management process to ensure optimal project deliveries Show less

Oversaw all aspects of operations for Global Corporate Finance Systems, including SAP modules FS-CD, FI/CO, and BW. Acted as Deputy Head of Department for GC Finance Systems. Maintained Intranet functionality and access to key IT tools. Managed and coordinated shared business support of SAP modules. Oversaw pan-European governance of budget, forecasting, and spend regarding major projects. Developed and implemented best practices for SAP FS-CD implementation and use within policy and claims… Show more Oversaw all aspects of operations for Global Corporate Finance Systems, including SAP modules FS-CD, FI/CO, and BW. Acted as Deputy Head of Department for GC Finance Systems. Maintained Intranet functionality and access to key IT tools. Managed and coordinated shared business support of SAP modules. Oversaw pan-European governance of budget, forecasting, and spend regarding major projects. Developed and implemented best practices for SAP FS-CD implementation and use within policy and claims system.⬝ Introduced change, incident, and problem management processes and tools across 7 countries⬝ 25% cost reduction by implementing standardised, centrally-managed cost control system⬝ Introduced RMT process management tool for finance and change management; equally to other departments Show less

Zürich Area, Switzerland

As Head of a Team of Business Analysts served as key member of COO Leadership Council and directed IPS Operating Management Group. Acted as critical point of contact for global technical and business requests. Assured integrity and stability of core Customer application portfolio including IPS, IPS Business Objects, ECM4IPB, Country Guide, and NCS. Optimised business applications and led IT projects. Oversaw budgets and release management as cost centre leader. Supervised test script… Show more As Head of a Team of Business Analysts served as key member of COO Leadership Council and directed IPS Operating Management Group. Acted as critical point of contact for global technical and business requests. Assured integrity and stability of core Customer application portfolio including IPS, IPS Business Objects, ECM4IPB, Country Guide, and NCS. Optimised business applications and led IT projects. Oversaw budgets and release management as cost centre leader. Supervised test script execution, quality assurance and system documentation.⬝ Achieved 10% cost reduction by implementing standardised change management processes⬝ Directed migration of currencies across Malta, Cyprus, Slovenia, and Slovakia to Euro currency⬝ Oversaw transition of European International Program Business to Ireland⬝ Introduced Specialties and Financial Lines products by enhancing International Program System Show less

Zürich Area, Switzerland

Served as SAP R/3 business consultant for reinsurance and insurance customers. Conducted feasibility studies and concept development. Developed, built, and ran migrations and interfaces; led SAP customisation initiatives. Stepped into manage projects on-site as needed. Planned and led training programmes and sales presentations. Conducted organisational analysis and modelling; developed requirement specifications.⬝ As team lead implemented interfaces of SAP FS-RI/RM and FS-CD at Zurich… Show more Served as SAP R/3 business consultant for reinsurance and insurance customers. Conducted feasibility studies and concept development. Developed, built, and ran migrations and interfaces; led SAP customisation initiatives. Stepped into manage projects on-site as needed. Planned and led training programmes and sales presentations. Conducted organisational analysis and modelling; developed requirement specifications.⬝ As team lead implemented interfaces of SAP FS-RI/RM and FS-CD at Zurich Insurance Company⬝ Played key role in development of SAP FS-RI product for Swiss market Show less

Zürich Area, Switzerland

Directed 1st-level support for SICS/nt and Business Objects software as leader of pan-European team. Coordinated implementations across Switzerland, Germany, Belgium, and United Kingdom as well as coordinating the Competence Centre Reinsurance migration. Assessed customer needs requirements and developed specifications. Resolved technical and procedural issues. Served as key point of contact for accounting, documentation, and retrocession.⬝ Participation in various reinsurance… Show more Directed 1st-level support for SICS/nt and Business Objects software as leader of pan-European team. Coordinated implementations across Switzerland, Germany, Belgium, and United Kingdom as well as coordinating the Competence Centre Reinsurance migration. Assessed customer needs requirements and developed specifications. Resolved technical and procedural issues. Served as key point of contact for accounting, documentation, and retrocession.⬝ Participation in various reinsurance SICS/nt implementation projects as Lead Analyst Show less

Zürich Area, Switzerland

Controlling / Technical accountant, responsible for the geographical areas France, Belgium and Luxemburg

Zürich Flughafen

Revenue Manager, Europe (1993 – 1997)Commercial employee, Sales advisory service (1991 – 1993)Handling Agent, Cargo Marketing, London/UK (1991 – 1992)

Executive Master Of Business Administration - Mba, Business Engineering

Eidg. Dipl. Informatiker & Dipl. It Projektleiter, Wirtschaftsinformatik + It Projektleiter

Betriebsökonom Hwv, Marketing