Service Manager
Oversee all facets of repair department, including diagnosis, part acquisition, installation, and billing as well as financial organization and accounting. Manage turnaround time for multiple repairs with varying priorities. Interact with Apple and third parties to maintain Apple’s high standard for quality repairs, service, and sales. Assess and resolve complex issues. Monitor Apple’s high standards across all key performance indicators for Premier Partners. Allocate tasks and guide staff to determine proper and timely issue resolution.Key accomplishments:Managed stocking orders from Apple and third parties for repair department.Completed all repairs on site and reduced repeat repairs while maintaining strict turn around times. Continually achieved Apple’s high KPIs for Apple’s Premier Partner repair technicians.Maintained high customer satisfaction of 90-100% through regular interaction with customers and efficient hardware repair procedures.
