Retail Manager
London, England, United Kingdom
I worked as a replacement manager for the chain of charity shops operated by North London Hospice, providing cover in the event of staff absences. Responsibilities included:● Opening and closing the shop, including setting up the till in the morning and cashing it out at the end of the day.● Managing volunteers, teaching volunteers how to correctly sort and price donations, teaching volunteers to use the electronic register, ensuring volunteers were following current organisational policies.● Liaising with the retail management team regarding organisational policies and potential issues● Store administration including time sheets, stationery orders, accident reports, daily and weekly takings.● Cash handling, including at point of sale, paying shop takings into the bank, and managing petty cash● Responding to customer enquiries and complaints.● Managing stock rotation and deliveries.● Sorting and pricing donations.● Researching rare or antique items to extract maximum potential value from donations.● Visual merchandising.● Resolving technical issues with the computer and electronic till.