After spending 15 years designing, building and implementing business systems, developing IT strategy, managing the capital and expense budgets, and managing the applications and project portfolios, I took an 18 month hiatus to run my own sports bar. After coming to my senses, I returned to the IT world joining Model Metrics, providing cloud consulting services to some pretty cool and innovative companies including Groupon, Walgreens, RSM McGladrey, Chicago Mercantile Exchange, and Caterpillar. In December 2011, Model Metrics was acquired by Salesforce.com where I stayed for another six years before joining Silverline as EVP Professional Services and Chief Delivery Officer.We sold Silverline to a private equity firm in 2018 and I "semi-retired" in 2019. I have lots of friends and colleagues in the industry looking for help with certain types of problems and began helping them out, primarily out of friendship. As the work started piling up, I could no longer keep up with the work, especially since it was pro bono, so I started CRM Success Factors. I'm a one man show and help my clients help their clients. Most of what I do now is help my clients understand their customers' journeys with them, help them build customer success functions, and provide coaching for up and coming leaders. It is the coaching that I am most passionate about.