Daniel Callihan Email & Phone Number

Port St. Lucie, Fl, Us

• On-Site role responsible for day-to-day operations of the 24/7/365 operations center globally supporting Seminole Gaming, Hard Rock International and Seminole Hard Rock Support Services.• Technologies include ServiceNow, Windows Active Directory, Windows Exchange & O365, Azure Cloud, Locally Hosted Web Based Applications, SD WAN ISP Circuits & Network Connectivity, Ring Central & inContact Call Center Technology, Dynatrace Analytics, Idera Database Analytics, Solarwinds Monitoring, PBX & PSTN Telephone, PC Imaging & Account Onboarding

Denver, Co, Us

• As Liberty Latin America Sr. Manager of IT Operations, I was responsible for designing and leading international teams with eight managers reporting directly to me, 60 internal FTEs and over 300 externals/ business partners across 42 markets who provide end to end IT support and service assurance throughout the enterprise. I modernized, communicated, and implemented vision, mission, and the overall direction of IT. Responsibilities included Systems Administration, Database Administration, Virtualized Environments, setting up and standardizing ITSM best practices, Digital Support, Billing Operations, Product Configuration, DevOPS, SDLC, Change Management, BI and Data Warehouse on cloud, as well as Vendor Selection & Management, Cost Control, Forecasting & Sizing, Governance & Compliance• Selected Accomplishments:*Implemented Sarbanes Oxley narrative, policies, procedures and established compliance across the US and Puerto Rico business units*YoY cost reduction by 15% through consolidation, restructuring of teams and vendor negotiation.*Onboarded 3 Mergers & Acquisitions within a period of 3 to 4 months each.* Improved MTTR by more than 40% by implementing RPA.* Automated order fallout and billing operations using AIOps methodology.* Provided emergency response and initiated Hurricane Disaster Recovery program in Puerto Rico and Bahamas

Miami, Florida, Us

• Managed IT Operations within Cable & Wireless Communications (CWC). Responsible for the group of multiple international teams who provided level 1, 2 & 3 support and delivery for 100+ mission critical applications across Mobile (Prepaid + Postpaid), Fixed Line services, Internet Access and Advanced Video. Responsibilities include setting up and standardizing best practices in Operational Processes, Billing Operation and Product Configuration, Release and Change Management from inception to delivery as well as Business Intelligence (BI) Operation and Digital Transformation.• Selected Accomplishments:*Developed a strategic and operational dashboard, providing real time status of key business KPI's, in addition to completing automation of monitoring for alarms and incident results with a 90% increase in proactivity*Set up and standardized best practices in operational processes (Incident Management, Problem Management, Escalation Matrix, SLA Reporting & Tracking) across the IT organization. Reduced OPEX of key contracts by up to 50%, while increasing service availability and improving product quality and customer experience.

Chesterfield, Mo, Us

• Transitioned from co-managing the Amdocs vendor relationship to becoming part of the Amdocs team providing DDP/SQL Billing System support for Comcast as part of a managed services agreement.• One of thirteen of one hundred and twenty Comcast employees selected to receive a backbone retention offer as part of the critical team members transitioning to Amdocs from Comcast.• Over four years I managed multiple teams and disciplines. My last position was reporting directly to the Amdocs Site Director responsible for all aspects of the managed services contract.• Amdocs Internal Operational Status reporting and reviews, Comcast Managed Services Operational Status reporting and reviews, SLA and KPI compliance, Incident Management, Mitigation and Reporting, Release Management Life Cycle (E2E), Change Management processes, procedures and compliance, Operational Analysis and Efficiency• Selected Accomplishments*Promoted from Amdocs Team Leader to Amdocs Manager two years after the transition*Played a key role in the successful implementation of the Amdocs Collections System across the entire Comcast Billing Systems footprint.

Philadelphia, Pa, Us

• Production Support of advanced applications associated with Business-Critical System Interfaces. Windows, Linux, Unix, Relational Databases including Oracle Database and Microsoft SQL Server• HP Non-Stop Blades, SUN, Dell Servers, Solaris, Weblogic, Java, F5 GSLB systems management• Selected Accomplishments:*Payment Card Interface ‘redesign' Project – Optimization of the Payment Card Interface including server farm architecture, geographical redundancy and DR capability. Established on-going support model.*Comcast Billing Statement Presentment Project - On-Demand visibility to subscriber statement soft copies for web presentment and CAE front end GUI interfaces. Product Managed Production implementation from inception. Established on-going support model.*Managed Sarbanes Oxley & PCI DSS Audits and Assured IT Stack Compliance*Managed, Modernized, Improved Availability, Utilization, Monitoring and Alerting throughout BSS

Washington, Dc, Us

United States Navy - USS Sam Houston SSN-609 – Pearl Harbor, HI • Senior qualified Reactor Operator onboard USS Sam Houston (SSN-609)• Multiple Letters of Commendation received: COMSUBPAC (Commander Submarines Pacific), Commander 7th Fleet, Commander Submarine Squadron One over a six-year career.