Daniel Callison Email & Phone Number

Washington, Us

Washington, District Of Columbia, Us

Fr

Liaise extensively with the business units and stakeholdersAnalyze existing systems, business models, and processesMap and document interfaces between systemsMaintain an understanding of the agile software development lifecycleCollect and translate business requirements into technical requirements and test/use casesIdentify options for potential solutions and assess them for both technical and business suitabilityConduct requirements analyses and prepare specific proposals for modified or replacement systemsCreate proof of concept documentations and proposals for IT managementWork closely with colleagues, developers, support, and a variety of end users to ensure systemcompatibility and user satisfactionEnsure that project budgets are adhered to and deadlines are metCreate, supervise, and document testing schedules for systemsOversee implementation of new systems including integrations and data migrationsPlan and work flexibly to ensure deadlines are met and any unexpected interruptions are dealt with in a timely mannerProvide subject matter expert level support for system errors (3rd level)Support users on change control and system updatesProvide training and user manuals to users and peers of a new system

Walldorf, Bw, De

Developed trusted relationship with key stakeholders and decision makers, understanding and responding to customer needs, and tracking account activityFacilitated meetings effectively, setting clear goals and expectations, and documenting discussions and next stepsEngaged cross-functional resources both internally and with customer organizations to solve problemsEffectively managed time, workload and shifting prioritiesMonitor quality of work and identify opportunities for continual improvementCommunicated effectively with customers both verbally and in writingUnderstood and explained features and benefits of the product line as it relates to customer needsMeet customer expectations by anticipating and resolving their issuesMonitored customer interaction workspaces for customer feedback and opportunities for responseAssisted in knowledge transfer of administrative tasks between customer administrators and internal teamsActed as an escalation point and advocate for critical customer issues, collaborating with other departments as neededCollaborated with internal technical teams by providing important customer feedback, process-improvement suggestions, troubleshooting tips etc.Facilitated weekly case reviews, quarterly feature reviews, and annual Health Check presentations

Oak Ridge, Tn, Us

Championed upgrade efforts to a state of the art Talent Management System on behalf of federal clientConducted Business Process Reengineering Sessions and oversaw Job Aid development for Federal end usersManaged multiple subcontracts of a multimillion dollar value contract; ensure contractual requirements and clients wishes were met, on time, within cost and above quality expectationDocumented Federal Agency Certification and Accreditation compliance activitiesManaged day to day operations of a live Learning Management system while synchronously planning and documenting upgrade needs and requirements for futures system

Washington, Dc, Us

Responsible for administering a talent management system to over 13,000 users including Federal employees and contractorsOversaw and directed a team of 4 contractors to effectively and efficiently complete tasks on time and under budget, as well as managing their day to day dutiesOversaw communications efforts to increase visibility and usage of Federal Learning Management System (LMS)Served as Technical Liaison for the Headquarters Training Director to define configuration requirements and solutions for an enterprise-wide learning management systemIdentified recurring issues/problems and developed strategies and solutionsConducted business requirement elicitation and documentation sessions and developed traceability metrics, which mapped technical solutions to original business requirement Developed and implemented real-life cases scenarios and test scripts for systems changes/upgrades testsCreated job aids and conducted training for over 13,000 Administrators and Users on the learning management system Led user base conferences, to review customer feedback and respond to customers inquires and complaints of the systemDeveloped and refined business processes to increase the end-user expeirnceOversaw content management activities and coordinated testing,usability and 508 compliance effortsCoordinated validation, integration and deployment Compter off the Shelf (COTS) content to over 13, 000 end users Lead the transfer of the Enterprise Electronic Human Resource Initiative (EHRI) data to OPM for the Department of Homeland Security HeadquartersOversaw system User Acceptance Testing (UAT) efforts to ensure product viability and less down time for end-users

Provided administrative, technical support, and guidance for the Plateau Talent Management Suite to Database Administrators and System Administrators across the Federal and Private Sector, on a daily basisManaged support transition of newly inherited clients from acquired company, which included:1) Analysis and documention of legacy support structure and remediate any gaps between legacy and future process 2) Design, validate and implement solution for acquired clients to guarantee smooth transition to new support processes and procedures3) Led transition support calls explaining new policies and procedures to clients, this ensuring a smooth transition 4) Developed and fostered one on one customer relationships to guarantee overall satisfaction and retention for all customers Trained new employees to work effectively and efficiently with newly assigned duties and responsibilities, within their organizationHelped maximize company profits by implementing Standard Operating Procedures (SOP’)s and set scope of support levels for clients and the corporationTracked customer contacts and created activities in the Help Desk format using Right Now ticketing application, a proprietary systemMaintained up to date support contracts and maintenance renewal distributions for all corporate accounts assigned Maintained records of new software delivery for revenue recognitionCreated and distributed FAQs to fellow co-workers

Provided user support with Blackboard Learning System to Database Administrators and System Administrators on a daily basisFollowed up on customer contacts and created activities in the Help Desk format using Peoplesoft application Handled incoming service requestsWorked and provided assistance to Windows, Unix and Solaris clients Assisted DBAs and System Administrators in configuring software and hardware including Microsoft SQL Server, Oracle and Java.Worked on projects that improves client relationship and at the same time gathers requirements for their business needsAuthored articles to a growing knowledge base network that improves the effectiveness of the team and the information available to the clients.

Business Administration And Management, Marketing

Education record