• Led large-scale programs to successfully merge multi-billion-dollar financial institutions of up to 20+ workstreams including Card Processing, Online Banking, Core Processing, Enterprise Document Management Systems, and Telecommunications. • Provided leadership and mentorship to Project, Program, and Portfolio Managers, guiding them through established delivery frameworks for conversion, acquisition, merger, and Core platform migration projects.• Delivered regular executive-level updates to key stakeholder, providing visibility into project progress, identifying at risk workstreams, and outlining actionable plans to bring projects on track. • Managed resource allocations and served as Resource Manager for high-priority projects for large financial institutions on Fiserv’s Signature Core platform, ensuring the right talent was deployed to critical initiatives. • Acted as a primary escalation point for a team of Portfolio, Program, and Project Managers, providing guidance and problem-solving support when projects faced challenges or deviated from the planned course.

• Spearheaded an IT-PMO for the intake, prioritization, and implementation of IT Projects based on the company’s strategic goals. Held monthly project updates to C-level leadership on the progress of IT projects. • Conducted yearly datacenter disaster recovery exercise that migrated entire on-prem datacenter to colocation. Coordinated weekend playbook to track changes and end user testing and validation. • Guided CRM requirements, scope, and vendor collaboration efforts while creating the annual DR/BCP schedule to minimize customer downtime.• Conducted vendor reviews of potential new software solutions by gathering system requirements and implementations costs, scheduling demos with business leaders, and providing three-year projections of cost and effort for management to make informed decisions.

• Migrated on-premises servers to cloud-based colocation to meet recovery time objectives of business-critical systems.• Served as Chairman of the Credit Union’s IT Steering Committee, aligning IT resources with Credit Union’s strategic goals. • Conducted comprehensive interviews with all Credit Union departments to create a business impact analysis, identifying critical business processes and systems to enhance the business continuity plan. • Formalized IT processes and procedures including disaster recovery, daily processes, and manual business continuity procedures, resulting in reduced financial exposure.• Achieved expense savings through the review of IT invoices and removal of redundant services. • Documented and diagramed IT processes and procedures, including disaster recovery, daily checklists, and manual business continuity procedures.• Guided the replacement of Credit Union ATMs by conducting vendor due diligence, negotiating pricing, and coordinating the installation of the ATMs with new vendors. Increased ATM uptime from around 80% to over 95%.• Led internal Agile projects to extend the Credit Union’s online banking platform, enabling members to apply for lending products online.• Cleared all examiner findings documented prior to tenure within a six-month period.

• Improved internal processes that reduced report creation from one day to under one hour.• Conducted requirements gathering sessions with physicians to redesign Cerner PowerNotes/Dynamic Docs to assist in gathering more accurate and patient documentation.

• Implemented the bank's first enterprise-wide project portfolio initiative. Mentor all levels of management and staff in formal methods. Adjust practices as needed to support bank culture.• Guide project teams through "Lessons Learned" to improve the execution of future projects.• Conduct project management meetings with the executive team to ensure major projects follow PM guidelines for documentation, change management, resource planning and event escalation. • Drove successful completion of multi-year CRM effort despite turnover of multiple key team members. • Responsible for CRM requirements, scope and vendor collaboration. Led planning, QA and verification.• Created annual DR/BCP schedule minimizing customer downtime. Coordinated end user test scripts.• Led EMV initiatives: host based PIN conversion, instant issue hardware conversion and Apple Pay.• Authored change control policy and supporting procedures to ensure compliance with regulations.• Designed and created cloud-based vendor management system used for tracking and Board reporting.• Managed the deployment of EMV ready, deposit capture, and cash dispensing ATMs. Responsible for creating Request for Proposals for site construction.

• Responsible for third party packaged and custom applications which interface to the core system. Systems included HR, AP, budgeting, levies/garnishments, public funds, Reg-E and FRB applications.• Led IT business analysts and departmental SMEs through upgrade and implementation projects.• Facilitated meetings with department heads, functional managers and their staff to gather requirements and explore potential technical or procedural solutions that meet their business needs.• Acted as liaison between business analysts/departmental users and technology/vendor resources, always working to maximize the functional and technical benefits of IT systems.• Conducted projects of every type, including conversions, outsourcing, major/minor upgrades, package installations, database upgrades (MS Access to MS SQL), server upgrades (physical to virtual).• Directed the design, build and implementation of custom applications employing deliverables such as process work flows, use cases, training materials and updated business and technical procedures.• Served as the technical SME for Disaster Recovery failover procedure development, including functional and technical test cases for third party applications across two full data centers.• Authored MS SQL Reporting Services reports to fill gaps of system reports.

• Facilitated weekly meetings with teachers to review teaching strategies.• Responsible for mentoring new teachers in instruction and classroom management.• Authored curriculum for all high school math teachers ensuring compliance with state requirements.• Created SQL application to track student tardiness, included reporting used to manage consequences.