Daniel Campos Email & Phone Number

San Diego, Ca

• Project Manager for Tangoe MDM, rTEM, Mobile Iron• Engineer for Tangoe MDM, Airwatch, MaaS360, MobileIron and rTEM• Analyst for Rivermine, Tangoe Matrix, SAP BusinessObjects• Product lead for telecom expense management system (rTEM)• SSAE 16 compliancy auditor with a focus on Project Management• SOP creation for delivery, training, documentation, and client communication• Develop and maintain training delivery for product lines, including documentation and media creation• As an Engineer/PM, worked on over 85 product deals in the 2014 calendar year, alone• Create internal technical documentation for new process, and updates to existing documents

• Develop and present solutions to C-level executives and various IT managers• Specialize in repairing relationships with at-risk clients• Recognized for solidifying flagging relationships with potential for growth• Identified and coordinated research to confirm solution to failing hosting environment, which resulted in added revenue, as well as resolving latency for three historically troubled environments• Plan solutions and services in conjunction with forecasted budgets• Create and follow opportunities from inception, to qualification, to proposal, to close• Team lead for client expansion through Northern California• Cultivate partnerships with vendors and service providers to provide tangible value to clients and company alike• Develop service plans on a per client basis, with consideration to available resources and client SLA• Research and write technical documents for Engineers and Clients alike• Develop standardized hardware templates for Engineering quoting needs• Develop and document firewall standards for proprietary hardware• Identified need and developed standard Disaster and Recovery document template for client distribution• Guide engineers through troubleshooting process to arrive at desired resolutions• Troubleshoot issues ranging from basic hardware to advanced configurations, across a variety of OS platforms• Customer oriented service with a focus on results and effective ratings

• Active Directory, Exchange & Blackberry Enterprise administration• Incident management system administration• Project lead and technical solutions• Remote support for all mobile devices.• Employee training – identification and management• Vendor management for technical services, hardware, applications and materials.• Lab systems validation

Downers Grove, Il

• Active Directory, Exchange, Lotus Notes, and VPN administration• On-site and remote support for 600+ employees, nationwide• Desktop, laptop imaging management• Project Lead for nationwide office consolidations, software and hardware rollouts• On-site training environment support and administration