Daniel Capelasso Hoffmann Email and Phone Number
Daniel Capelasso Hoffmann work email
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Daniel Capelasso Hoffmann personal email
15+ years working in PreSales/Solution Consultant position, experience with Omnichannel Solutions, CX,EX,Unified Communications and Cloud-based Retail Management Solutions for CPGs.Performing business Discovery, value proposition, business Assessments, personalized Demonstrations and POCs.Training skills, providing live training sessions, enabling partner Solutions Consultant resources to truly demonstrate the power of the solution, tied to the customer's goals and pains.Leadership, performing Squad Leader role using Agile methodology.
Yalo
View- Website:
- yalochat.com
- Employees:
- 16
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Solutions ConsultantYalo Aug 2024 - PresentSão Paulo, Brazil
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Solutions ManagerInvenit Feb 2023 - Aug 2024São Paulo, Brasil -
Senior Solutions ConsultantZendesk Apr 2022 - Nov 2022São Paulo, BrasilZendesk helps companies empower their customer service agents and sales teams with the tools they need to get the job done right.At Zendesk I was part of the Global Partner Solutions Consultant team, supporting all Zendesk Partners in Brazil territory in all PreSales activities.Working as a customer experience advisor for partners and end customers.Performing business Discovery, CX Assessment, Solution validation, Standard and custom Demonstrations, Competitive analysis for Zendesk Suite, Sunshine Conversations and SELL platforms.Engaging and Supporting the Brazil partners on opportunities on all pre Sales activities. Also responsible for Solutions Consultant partner training enablement, including live Webinars sessions and demo environment preparation for new and existing partners. -
Sales Engineer North America, Latam And Uk Squad LeaderVerbio Mar 2021 - Apr 2022São Paulo, BrazilVerbio Technologies has been on the cutting-edge of voice technologies to simplify human-machine communication.At Verbio I performed the PreSales Role, focused on Text to speech and Speech to Text Solution for Call Automation projects, responsible to understand customer needs, business discovery, Supporting Sales Representatives in North America, UK and LATAM to ensure that the solutions being offered by Verbio meet customer requirements.Among the main daily tasks, making presentations, solution discovery, conducting product demonstrations, designing architecture diagrams, scope definitions for projects, and professional services estimations.Delivery Squad Leader US/UK Market:Responsible for Call Automation Solutions in US and UK Markets, managing the entire squad, ensuring total alignment and commitment from the team towards their own defined, coordinating, and considering the end-to-end capacity to deliver impact with a consistent glide path. -
Sales Engineer LatamTrax Retail Jul 2018 - Mar 2021São Paulo Area, BrazilTrax provides the most powerful, accurate, and consistent way for CPG manufacturers/retailers to collect, measure and analyze what is happening on the physical shelf.At Trax I performed the Sales Engineer role for Latam territory, where during the PreSales phase I was responsible for the business Discovery, understanding all the key performance indicators from customers, SOW creation and validation, Solution Validation, Standard and Custom Demos, POC/Pilot Support. -
Solutions ManagerA5 Solutions Sep 2014 - Jun 2018São Paulo Area, BrazilA5 Solutions is a market leader in management and call center solutions based on artificial intelligence and cloud technology.At A5 Solutions, I performed both roles, Sales Engineer and Solutions Manager of the PreSales Team.As a Sales Engineer, I was responsible to understand customer pains and goals and propose the right Solution based on A5 Solution Portfolio ( Omnichannel and Unified Communications solutions partners, such as Genesys, NICE, Avaya and Verint)During this journey, my main activities were to detail the entire technical solution to the end customer, including solution topologies, presentations, and demonstrations, ensuring a total fit with customer pains and goals.Also responsible to be the PreSales leader at A5 Solutions, managing the resources, working as an Advisor to the team and to the account managers. -
Pre SalesA5 Solutions Jul 2011 - May 2018São Paulo Area, Brazil
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Solutions ArchitectSixbell Sep 2010 - Jul 2011São Paulo Area, BrazilSolutions ArchitectDiscovery, complete solution design for end customers, product costs, solution validation and interface with Interactive Intelligence. -
Product CoordinatorWittel Comunicações Feb 2010 - Sep 2010São Paulo Area, BrazilResponsible to compose and present the technical proposals related to Aspect and Altitude platforms, configuration, topology drawing, product, services scope, costs, and support the technical team -
Technical Support CoordinatorWittel Comunicações 2007 - 2010São Paulo Area, BrazilTeam management, area cost control, support to field technicians, monitoring installations inmanagement of small and medium-sized projects.
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Technical Support EngineerWittel Comunicações 2004 - 2007São Paulo Area, BrazilInstallation, and support level 1 and 2 of Aspect and Altitude platforms to end customers
Daniel Capelasso Hoffmann Skills
Daniel Capelasso Hoffmann Education Details
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Administração -
Empreendedorismo
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Ete Guaracy SilveiraEletrônica
Frequently Asked Questions about Daniel Capelasso Hoffmann
What company does Daniel Capelasso Hoffmann work for?
Daniel Capelasso Hoffmann works for Yalo
What is Daniel Capelasso Hoffmann's role at the current company?
Daniel Capelasso Hoffmann's current role is Senior Solutions Consultant | Pre-Sales | CX Strategist | Business Consultant.
What is Daniel Capelasso Hoffmann's email address?
Daniel Capelasso Hoffmann's email address is dc****@****ons.com
What schools did Daniel Capelasso Hoffmann attend?
Daniel Capelasso Hoffmann attended Uninove - Universidade Nove De Julho, Uninove - Universidade Nove De Julho, Ete Guaracy Silveira.
What skills is Daniel Capelasso Hoffmann known for?
Daniel Capelasso Hoffmann has skills like Avaya, Call Center, Sip, Voip, Telecommunications, Unified Communications, Contact Centers, Crm, Pre Sales, Team Management, Ivr, Team Leadership.
Who are Daniel Capelasso Hoffmann's colleagues?
Daniel Capelasso Hoffmann's colleagues are Samsundar Lohar, Andrés Maury Fernández, Ana Daniela Aycinena, José Pablo Cabrera García, Krista Maldonado Forno, Matt Oberman, Allen Kendall.
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