Daniel Capetillo Email & Phone Number

Houston, Texas

Lead the day-to-day operations of the restaurant Front of House staff which includes coaching the staff, handling customer concerns, and maintaining a clean and safe work environment. Help to organize and maintain an adequate level of inventory by ordering and receiving as needed. Maintain a working knowledge of multiple restaurant positions including cashier, busser, runner, barista and kitchen expo. Assist the General Manager with daily cash handling and other duties as needed.

Houston, Texas

While continuing to work alongside hourly and supervisory staff on a day to day level, assisted General Manager in leading the day to day operations. Worked to ensure that all sections of the stored operated beyond the expectations set forth by the CEO. Coached and guided staff members to ensure that they had a service and experience centered work ethic and on being a customer service focused experience. Worked with Supervisors to help them set and meet monthly goals and grow both personally as well as professionally. Maintained professional and technical knowledge by attending a Dale Carnegie Sales workshop as well as different industry trade shows. Used the knowledge gained at these events to help develop and maintain the staffs knowledge.

Continued to work the floor along side the hourly staff while also taking over the responsibilities of managing, counting, and ordering inventory for the retail side of the store. Worked to bring down inventory on hand to maintain a low overhead cost while growing our inventory to include new brands and items. Oversaw the retail staff ensured that they maintained the standard set forth by the company. Also worked with the staff to grow their sales techniques as well as their knowledge of current and new products within the store and across the industry. Helped the Range and Training Supervisors to oversee day to day operations and began to learn their duties within their area of the store. Became proficient in the day to day maintenance of the range and range simulators, as well as the paperwork involved with opening and closing the range on a daily basis. Learned basic firearm safety courses to assist trainers during busy periods. Worked with gunsmiths to gain a working knowledge of all firearms available at the store to help with weekly maintenance as well as basic gunsmithing work.

Worked mainly in the retail store to help educate guests to make a well informed and responsible selection when it came to purchasing a firearm or related acceosry. Followed the federally mandated sales process and guided the guests through all of the required paperwork. Gained extensive knowledge in regards to the firearm industry and all the different unique sectors of it as well as sales techniques. Used cross sale techniques to up sell firearm accessories as well as classes and other services offered by the store. Quickly became cross trained and worked as a Range Safety Officer as well as a Customer Service Representative at the front counter. As a Range Safety Officer, I ensured that guests followed all safety rules set forth by the range while also assisting guests as needed. Also helped with the instruction and use of many varied types of firearms. As a Customer Service Representative, worked the front counter and acted as a primary point of contact for new and returning guests to the establishment. Primary duties involved checking the guest into the range and assisting with any and all rental processes. Also assisted guest with any questions they might have had that dealt with the establishment, firearms, classes, or other amenities offered by the range.

Using extensive knowledge of all front and back of house positions assisted managers as well as the hourly staff with day to day operations. This ranged from inventory counts to setting up daily task schedules as well as actual on the line back of house and front of house work as needed. Worked with new and struggling employees to make sure they worked at the standard set forth by the company. Also traveled to new location to help opening staff meet the standard as well.

Originally began as a line cook, quickly cross trained for all hourly positions within the restaurant. These positions included; line cook, fry cook, taco station, expo, prep cook, food runner, cashier, busser, and dishwasher. Would help in any given position as needed by the Managers and Supervisors.

Local Pour, Houston Tx

Helped in food preparation.

Charged with serving all product during the night shift while also prepping for the next day shift. Managed the prep and execution of catering orders the day of the scheduled event, Responsible for the closing duties of the restaurant.

Prepared all food items for the line cooks to use throughout service while also keeping inventory of all product used in the kitchen. Finished plating all dishes and ensured order accuracy while keeping the kitchen efficient to ensure a smooth flow of service.

Served customers; Ice cream, milkshakes, etc. Helped with a catering job.