Client Experience Manager
Current-Complete daily operational checks and reconciliation of issues on client accounts.-Process and document Fed wires from client accounts. -Produce and disseminate monthly and quarterly reporting to client list.-Book client trade orders through Fidelity system. -Maintain existing client relationships through the processing of client requests, resolving client inquiries, and making sure key client information and documentation is up to date.-Onboard new client accounts, which includes the collection of required documentation and client information.-Prepare financial reports, spreadsheets, and other materials for client meetings.-Engage in available training and education programs to maintain current status on policies, procedures and risk awareness.-Publish the firm’s weekly article across several platforms such as WordPress, SubStack, Mail Chimp, and LinkedIn.