Network security tasks: Conducted regular virus and malware scans using advanced antivirus and anti-malware tools, analyzing results to identify and address vulnerabilities, protect the organization’s network and endpoints, preventing potential security breaches. Trained employees on malware and phishing prevention.Data privacy protocols: Implemented and maintained data privacy protocols, developed and delivered training programs, monitored and responded to data breaches and privacy incidents, conducted privacy impact assessments (PIAs) for new projects and technologies to identify and mitigate privacy risks. Updated privacy policies, and designed access controls and data encryption measures. Developed and delivered training programs to educate employees on data privacy best practices and policiesTech inventory management: Conducted routine checks and audits of inventory records, oversaw procurement processes for new technology assets, including evaluating vendors, obtaining quotes, and placing orders. Collaborated with administration and finance departments for budget management.IT support for team workers: Conducted computer setup, remote troubleshooting, data transfer, and backups, providing technical support and resolving software and hardware issues.Deployment and configuration of hardware/software: Managed the setup and configuration of new IT assets, ensured proper documentation, and integrated new assets into the inventory system.Login Portal creation and modification: Developed webpage architecture for secure document access, modified the portal for company changes.Automation of hiring process: Researched and developed an app using the ZOHO platform, assisted in process mapping, conducted thorough testing, integrated automation tools, and monitored and optimized automated systems. Integrated various automation tools and applications into the existing IT infrastructure to support the the app.

Workstation setup and hardware/software configuration: Assisted IT staff with setting up workstations, checking hardware, and configuring software. Ensured proper labeling and documentation of all IT assets for easy identification and tracking.Network and computer security: Ensured network and computer security and privacy.IT problem diagnosis and resolution: Diagnosed and resolved IT problems for students, faculty, and staff.Inventory management: Maintained an organized inventory storage area, ensuring proper labeling and documentation of all IT assets.Virus and malware scans: Performed routine virus and malware scans on workstations, analyzing results and addressing vulnerabilities while eliminating potential threats.Data backup and recovery: Restored data from backups as needed, supporting users in recovering lost or corrupted files.Antivirus software management: Utilized antivirus software to schedule and execute scans, ensuring that all systems remained secure and up-to-date.Documentation of findings: Documented findings and resolutions from virus scans, maintaining comprehensive records for future reference.Vulnerability analysis: Analyzed scan results to identify and address vulnerabilities, preventing potential security breaches.Data restoration: Restored data from backups as needed, supporting users in recovering lost or corrupted files.

Supported IT tasks: Conducted computer troubleshooting, data transfer and backup, and computer reimaging.User security scans: Performed regular security scans to ensure the safety and integrity of user systems.Network security evaluations: Evaluated and monitored network security, ensuring compliance with organizational policies.Remote access support: Utilized remote access tools such as Dameware and TeamViewer to provide efficient technical support and troubleshooting for employees across various locations.Diagnosed and resolved hardware/software issues: Provided remote diagnosis and resolution of hardware and software issues, ensuring minimal disruption to user workflows.Remote installations/configurations: Performed remote installations and configurations of software, adhering to organizational security protocols.Documentation: Documented troubleshooting steps and solutions to maintain a knowledge base for future reference and to improve support processes.IT asset management: Ensured proper labeling and documentation of all IT assets for easy identification and tracking. Updated the inventory management system with details of new acquisitions, deployments, and disposals.Backup management: Maintained backup schedules and protocols, adapting to changing organizational needs.Virus and malware scanning: Performed routine virus and malware scans on employee workstations to detect and eliminate potential threats. Utilized antivirus software to schedule and execute scans, ensuring that all systems remained secure and up-to-date.Vulnerability analysis: Analyzed scan results to identify and address vulnerabilities, preventing potential security breaches.User education: Educated users on best practices for avoiding malware and phishing attacks to enhance overall organizational security.Documentation of findings: Documented findings and resolutions from virus scans, maintaining comprehensive records for future reference.

Planned and developed an employee portal with three levels of security, ensuring that different classifications of employees had access to the appropriate information. Evaluated various software options to meet client needs and budget constraints, providing recommendations based on thorough assessments. Conducted comprehensive virus and malware checks on company computers, updated existing software, and installed new security applications to enhance overall cybersecurity.

Developed a new website for a recruitment firm, integrating social media and other accounts to enhance online presence and user engagement. Created online forms for HR and Finance departments using the ZOHO platform, streamlining internal processes and improving efficiency. Assisted with troubleshooting computer issues, performed virus and malware checks to ensure system security, and provided technical support to employees