Daniel Carabetta Email & Phone Number

Sydney, Australia

Sydney, Australia

Sydney Area, Australia

Sydney, Australia

• This role as the Client Manager is the vocal point for all client interactions across the NSW Procurement business. It includes both assisting clients with operational and account management issues across a large.
• Account Managing, establishing and building of relationships with customers of NSW Procurement and the overall NSW Finance & Services group
• Build strong relationships and networks with stakeholders and peers to ensure all client needs are met
• The daily support and management of both internal and external customers
• Providing clear, concise, compliant and accurate data to both clients and internal parties which fit into the NSW Governments policies and frameworks and which provide legislative adherance
• Provide exceptional customer service across internal and external customers

Sydney, Australia

• This role as the Client Service Manager was responsible for reviewing, interpreting and actioning all Debt Product Lending instructions whilst being a focal point for all operational and account management issues.
• Establishing and building of relationships with customers on Client Service and Account Management related issues and relationship owners for all issues
• Build strong relationships and networks with stakeholders and peers to ensure all client needs are met
• The daily support and management of both internal and external customers
• Providing clear, concise, compliant and accurate data to both clients and internal parties
• Provide exceptional customer service across internal and external customers

Sydney Area, Australia

• The Service Delivery Manager was to provide a focal point for operational account management including communication and escalation of corporate client issues. The role contributed to the provision of a multi tier.
• Service level monitoring & reporting
• Priority Issue management & co-ordination
• Point of escalation for Clients and Internal groups
• Create & distribute formal Incident reports
• Advise client business contacts of relevant system changes

Sydney Area, Australia

• The role involved the management, technical support and selling of domestic and regional card and expense management solutions to corporate and institutional client base.Principal Accountabilities:
• Achieve agreed product profitability revenue and product targets Product profitability, monitoring and reporting
• Ensure accurate monitoring and reporting is delivered in a timely manner.
• Promote CBA’s Expense Management capabilities to improve awareness and to generate sales opportunities across client segments
• Penetrate further into existing clients, increasing CBA’s share of wallet.
• Respond to, and satisfy, customer needs in a timely and professional manner.

Sydney Area, Australia

• This role involved assisting the product manager in managing a complete suite of transaction banking solutions for small, medium to large or businesses across Payments, Cash Management & Transactional Banking.
• Manage the end to end life-cycle of a suite of transactional banking solutions for small, medium and large businesses
• Provide support to the sales, account management, technical and implementation teams
• Plan and execute follow up support activities to ensure client satisfaction.
• Assist with the development of implementation guidelines and strategies and liaise with internal stakeholders to develop detailed time estimates and work schedules.
• Co-ordinate implementation planning activities and manage the communication amongst stakeholders.

Sydney Area, Australia

• This role involved working closely with the Sales, Account Management and Business Solutions teams to support their corporate client base across a suite of transactional products.Responsibilities:
• Assist with client implementation plans and other implementation material for inclusion in large tenders and large single product proposals/documents.
• Provide product profitability, monitoring and reporting to senior management
• Provide up to date product and client research and analysis
• Maintain product information, policies and ensure that both internal and external stakeholders were satisfied.
• Review profitability and cost effectiveness of product sales

Sydney Area, Australia

• This role involved managing and working with internal and external clients to achieve a 100% satisfaction rating on customer service. Responsibilities:
• The daily support and management of both internal and external customers
• Manage a team of CSO’s ( Client Service Officers)
• Provide exceptional customer service across internal and external customers
• Apply cross sell opportunities
• Establish and maintain client facilities on banks Transactional Electronic systems

Sydney Area, Australia

• This role was responsible for the entry, repair and partial verification of payments and ensuring they are finished quickly and accurately. Payments sourced from faxes and telephone calls, computer printouts and.
• Monitoring the systems and ensuring that everything is running smoothly all day long.
• Acting as a mentor and leader to existing and new staff members.
• Acting as an effective training source to team members.
• Liaising with corporate clients via the telephone to ascertain details.
• Ensuring the payment requirements are met within industry guidelines.