Overall responsibility for Cigna's Enterprise Global Procurement, Third Party Management and Shared Services (GPTPMS) Business Solutions, Third Party Analytics, Corporate Services (e.g. Global Travel, Corporate Cards, Fleet Management, Payment Optimization.), Strategic Sourcing and Third-Party Management for our International Health business, as well as Strategy, Governance, Supplier Risk Management, and the GPTPMS Process Design, Change Management, Communication, and Training teams.

Overall responsibility for Cigna's Enterprise Global Procurement & Third Party Management (GPTPM) Systems, Operations and Analytics for a top US Fortune 20 corporation with 5B+ in Indirect Spend. Oversight in delivering on strategic business value and drive down OpEx in line with the Affordability/Efficiency goals. Enabling the collaboration with the C-suite with portfolio and category plans that accelerate business strategies​. Execution of key programs that focus on process… Show more Overall responsibility for Cigna's Enterprise Global Procurement & Third Party Management (GPTPM) Systems, Operations and Analytics for a top US Fortune 20 corporation with 5B+ in Indirect Spend. Oversight in delivering on strategic business value and drive down OpEx in line with the Affordability/Efficiency goals. Enabling the collaboration with the C-suite with portfolio and category plans that accelerate business strategies​. Execution of key programs that focus on process improvement, simplifying deal complexity & streamlining workflow, strengthening matrix partner engagement, and improving supplier payment optimization (increased DPO, enterprise Pcard and Virtual Card deployment, Supply Chain Financing, etc.). ​Expand digital automation, reporting and analytics by enhancing dashboards, targeted growth in Robotic Process Automations (RPA), and extending Integrated Supplier Master capabilities. Create an environment for a high performing teams through planned rotations, team work and talent development through virtual delivery of skilled based workshops. Show less

As a leader in Cigna's Global Procurement & Third Party Management (GPTPM) organization I am heading up the Global Business Services team. In this role, I am responsible for GPTPM's Center Of Excellence function, Project Management Office teams, Supplier Third Party Risk and will lead our Supplier Diversity / Sustainability initiatives. Additionally, I will continue to mature and strengthen Cigna's third party risk programs inclusive of championing our Cyber Privacy Council initiatives.

Manage all aspects of delivery, Ad Hoc and Production Support associated with performance/operational reporting and data exchange services. Continually challenges the status quo and ensures that reporting services are adding critical business value which drives actionable outcomes for key stakeholders (e.g. Clients, Producers and Healthcare Professionals, inclusive of Customer Incentive reporting) for the U.S. domestic medical business within CIMA’s span of control. Enterprise Reporting… Show more Manage all aspects of delivery, Ad Hoc and Production Support associated with performance/operational reporting and data exchange services. Continually challenges the status quo and ensures that reporting services are adding critical business value which drives actionable outcomes for key stakeholders (e.g. Clients, Producers and Healthcare Professionals, inclusive of Customer Incentive reporting) for the U.S. domestic medical business within CIMA’s span of control. Enterprise Reporting Team is comprised of 200+ individuals and contractors, nationally, with an annual operating budget of $21M, excluding $8M in Optional Service Charges. Key Results:• Development and strategy execution for on-going process improvement and achieving negotiated Service Level Agreement metrics with all stakeholders. • Achieved a 10% operational expense savings with a less than 12 month ROI, plus redeployed 80% of impacted resources to higher value reporting and analytical activities. • Implemented a CIMA Rotational Resource Pool that supports flexible staffing plans across projects and operational business teams while enabling an individual’s personal growth plan and improving job satisfaction.• Drove team performance and innovation through recurring skip level forums; modeled transparency and actively listened to front line managers for critical constructive feedback and improvements.• Advocated and established a core training curriculum within Enterprise Reporting that can be customized to meet the individual’s specific goals. Initiative fosters cross functional training and helps to mitigate against key person dependencies. Show less

Responsible for the development, execution and on-going process improvement of an enterprise wide Information Management/Governance Program. Business sponsor of CIGNA’s master data management strategy designed to identify and classify information across a variety of fragmented business processes with a goal of achieving greater operational efficiency. Key Results:• Developed comprehensive roadmap and blueprint for HIPAA 5010 & ICD-10 based on the new HHS legislation. •… Show more Responsible for the development, execution and on-going process improvement of an enterprise wide Information Management/Governance Program. Business sponsor of CIGNA’s master data management strategy designed to identify and classify information across a variety of fragmented business processes with a goal of achieving greater operational efficiency. Key Results:• Developed comprehensive roadmap and blueprint for HIPAA 5010 & ICD-10 based on the new HHS legislation. • Increased customer adoption of CIGNA's WebMD Personal Health Record (PHR) and the 1st in the industry rollout of the Intuit Quicken HealthSM Expense Tracker tool. • Oversaw the creation and staffing of a dedicated Data Steward team (first of its kind in Cigna) • Championed the development of Cigna’s Provider Data Model which is the data foundational backbone for the Healthcare Professional Book of Record (HBOR). • Lead internal and external efforts shaping CIGNA's eHealth position in shared electronically captured health information enabling collaboration to improve health outcomes, experiences and contain costs. • Authored and drove the adoption of CT Association of Healthplans’ position paper on Health Information Exchange of Connecticut (HITE-CT) in 2012.• Contributed to AHIP working committees and Annual Forum. Show less

Managed all PMO projects and process improvement initiatives for Healthcare Finance. Oversight of project efforts included matrix partners within Accounting Operations, Strategic Planning and Controls, Information Management, Stop loss, Medical Analysis and Customer Reporting. The team consists of twenty-six members, plus additional matrix systems staff, and had an operating budget of $12.0M.Key Results:• Acquired Portfolio funding and executed upon $8.5M internal controls… Show more Managed all PMO projects and process improvement initiatives for Healthcare Finance. Oversight of project efforts included matrix partners within Accounting Operations, Strategic Planning and Controls, Information Management, Stop loss, Medical Analysis and Customer Reporting. The team consists of twenty-six members, plus additional matrix systems staff, and had an operating budget of $12.0M.Key Results:• Acquired Portfolio funding and executed upon $8.5M internal controls project. • Ensured projects aligned with short and long term division strategic direction and objectives. • Managed resolution of issues and incorporated changes into project designs. • Achieved execution of all project deliverables on time, within scope and established budget guidelines. • Identified project risks and developed appropriate contingency plans. • Ensured all major deliverables for quality and completeness. Show less

Lead Finance person for the Managed Care business in the company’s largest reengineering effort. Responsibilities included ensuring that all interfacing applications to Finance supported the business segment’s ability to conduct core functionality, as clients migrate onto new end state platforms for eligibility, premium, claim, capitation and pharmacy. Solid matrix management, influencing and communications skills were critical in keeping home office and national field sites knowledgeable… Show more Lead Finance person for the Managed Care business in the company’s largest reengineering effort. Responsibilities included ensuring that all interfacing applications to Finance supported the business segment’s ability to conduct core functionality, as clients migrate onto new end state platforms for eligibility, premium, claim, capitation and pharmacy. Solid matrix management, influencing and communications skills were critical in keeping home office and national field sites knowledgeable about the forthcoming changes and their impacts. The team consisted of five direct reports, plus additional matrix systems staff, and had an operating budget of $4.0 million. Show less

Chief Accounting Officer – Managed Care Operations August 1999 to August 2000 Primary business leader responsible for the accounting and reporting on the Managed Care Book of Business. Provided strategic direction, both business and people oriented, for Accounting Operations at five National Centers of Excellence. Department consisted of over 120 employees, nationally, with an annual operating budget of… Show more Chief Accounting Officer – Managed Care Operations August 1999 to August 2000 Primary business leader responsible for the accounting and reporting on the Managed Care Book of Business. Provided strategic direction, both business and people oriented, for Accounting Operations at five National Centers of Excellence. Department consisted of over 120 employees, nationally, with an annual operating budget of $10.0M. Key Results:• Managed direct staff effectively assigning resources to multiple priorities and provides professional development opportunities to team members. • Directed the design and preparation of financial reports for both internal management and external agencies, including any and all matters of accounting and disclosure related statutory and GAAP principles. • Oversaw the review, analysis and communication of financial results, inclusive of improvement action plans, to field and home office stakeholders. • Oversaw the development of the capital plan and monitored progress to ensure cash flow maximization and compliance with state regulated net worth requirements. Show less

Business lead responsible for all production and Ad Hoc information workflow to enable Healthplan Financial Operations. Evaluated, coordinated and championed best practices in financial data integrity and systems workflow. Lead a team of nine staff, seven in Connecticut and two in Tennessee.

Managed accounting operations for Cigna Healthcare MidAtlantic Healthplans. Primary responsibilities were for monthly, quarterly and annual financial and compliance deliverables both internally and externally, inclusive of being a liaison to auditors/regulator.