Daniel Carpenter Email and Phone Number
Daniel Carpenter's Location
Wayland, Massachusetts, United States, United States
Daniel Carpenter's Contact Details
Daniel Carpenter work email
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Daniel Carpenter personal email
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Daniel Carpenter phone numbers
About Daniel Carpenter
Commercial and Operations executive leader with over 27 years of international experience achieving outstanding performance and business transformation through strategy, execution, leadership, people and technology. Broad experience in pioneering leadership roles across Sales, GTM Operations, Customer Service, Customer Delivery and IT in hyper-growth SaaS and multi-national companies in Technology, Telecoms and Consulting industries. Spearheaded and executed GTM strategies to accelerate revenue at scale, leading transformation to SaaS, driving productivity improvement and establishing effective integrated revenue engines and operations across Marketing, Sales and Customer Success. Extensive experience in leading through restructures, acquisitions, complex integrations and an IPO to release value to shareholders. Known for hiring talent, building and motivating high performance teams with a strong culture of execution, empowerment and collaboration.Education: BSc Computer Science 1st Class Hons; Leadership Development at London Business School and Harvard, Prince II Program Management Certified.
Daniel Carpenter's Current Company Details
Daniel Carpenter Work Experience Details
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Svp Gtm Strategy & OperationsAmplitude Aug 2022 - PresentSan Francisco, California, UsGTM Strategy & Operations across GTM teams including Strategy, Planning, Operations, Enablement, Process & Systems.
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AdvisorYotpo May 2020 - PresentNew York, UsRevenue Operations advisor - Yotpo's eCommerce marketing platform offers the most advanced solutions for customer reviews, visual marketing, loyalty, and referrals. Yotpo helps brands accelerate growth by enabling advocacy and maximizing customer lifetime value through increasing trust and sales, cultivating loyal customer advocates, and enabling better business decisions based on customer feedback. -
Svp Gtm OperationsUipath Aug 2021 - Sep 2022New York, Ny, Us -
Dvp Revenue OperationsPtc May 2020 - Aug 2021Boston, Massachusetts, UsLeading Revenue (GTM) Operations across the Customer lifecycle of Marketing, Sales, Service, Customer Success & Cloud, with focus on accelerating revenue, improving productivity and transformation of our revenue engine to provide our customers, partners and employees a world class SaaS experience. Reporting to the COO, Revenue Operations was formed through a consolidation of 16 teams and 400 staff into one global team, including GTM strategy, analytics, operations, incentives, enablement & customer training. -
Svp Gtm Revenue Excellence & OperationsCarbon Black, Inc. Jan 2018 - May 2020Palo Alto, California, UsExecutive operations leader across GTM teams for VMware Carbon Black, a global leader in next generation cyber security leveraging the cloud, big data and AI to prevent, detect and respond to the very latest cyber security threats. Reporting to the COO, I led the strategy, operations and execution capability that enabled Carbon Black to achieve record revenue growth, transition successfully through IPO and then be acquired and integrated into VMware. During this period we achieved >20% revenue growth, drove significant reduction in GTM expense, built demand management capabilities to achieve 70% pipeline growth, transitioned pipeline & bookings to 80%+ SaaS, developed customer success to drive renewals and customer health, and transitioned to SaaS sales motions including customer migrations to cloud solutions. -
Chief Of Staff To Ceo And Vp Sales & Marketing OperationsNuance Communications Aug 2016 - Jan 2018Burlington, Ma, UsNuance Communications is a $2.5B revenue global leader in speech technology with 16 lines of business across Enterprise, Mobile, Healthcare and Imaging markets. Reporting to the CEO, I held a dual role of Chief of Staff to the CEO as well as VP of Sales & Marketing Operations globally. Beyond the traditional Sales & Marketing Operations leadership activities, I drove the alignment and cadence of the executive team, led cost reduction and productivity improvement programs, participated in acquisitions and strategic initiatives, managed through the NotPetya virus recovery, and managed the engagement with the board of directors. -
Svp Commercial OperationsSitecore Jun 2015 - Aug 2016San Francisco, California, UsSitecore is a SaaS hyper growth market leader in web content and customer experience management software that enables Marketing to own the experience they deliver to their customers and prospects. As Global Operations leader reporting to the CEO and then COO, my role was to lead the restructure of the commercial teams to drive substantial cost reduction, globalization and accelerate revenue growth within expense enveloped. Post restructure we achieved 120% of sales plan, 15% YoY bookings growth, reduced expenses by 20% and established an effective global operations capability, enabling the sale of Sitecore to EQT private equity for $1B Euros. -
Vp Global Sales OperationsNuance Communications Inc Jul 2012 - Apr 2015Burlington, Ma, UsReporting to the EVP of Global Sales, I led Sales Operations across 800 sales staff and $150M expense budget. In this role I led the transformation of the Sales infrastructure, integrated numerous acquisitions, enabled and drove 20%+ bookings growth and drove Sales productivity improvement. As part of the Sales executive leadership, I was responsible for sales planning, commissions, deal management, sales methods, processes & systems, sales enablement and training. In this role I received personal recognition from the CEO & attended Chairman’s Club four years in a row. In this role we transformed Nuances GTM with new Selling process, methodology, sales messaging and sales collateral, and refreshed Salesforce.com implementation to enable adoption. We also refreshed the sales stack with Salesforce CRM, Aptus Contract Mgmt and other tools & processes to manage pipeline, leads, opportunities, contracts, accounts, forecasting, deal approval and reporting.
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Snr Director Commercial Operations EmeaNuance Communications Inc Jan 2010 - Sep 2012Burlington, Ma, UsReporting to the SVP Sales, we turned around EMEA performance to achieve 30% EMEA revenue growth. In this role I restructured EMEA sales, leveraged data to target growth and action to address low performance, drove improvement of commercial processes, systems and operating practices, and established a high performing Sales Operations team. I also pioneered the developed of Nuance’s first Deal Desk team to manage complex deal engagements cross functionally and managed the migration of Nuance’s legal and contact management to Ireland. In this role I was recognized for my contribution two years running, receiving awards for performance, attended the Chairman’s Club and completed Nuance’s Leadership Development Program.
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Director Global Services & ProgramsSpinvox Jan 2009 - Jan 2010Reporting the founding CEO, in this role I led the 7x24 global customer service teams, ensuring our Telecoms and Enterprise customers enjoyed the highest quality of customer service from SpinVox. I also managed programs and projects to substantially improve key company metrics such as product automation, COGs reduction through offshoring services, delivery of new features and launches of new services to customers. I deployed a commercial governance model to ensure alignment between operational and commercial teams to increase focus on margin delivery and rapid resolution of customer issues. During this time SpinVox was purchased by Nuance Communications and I managed the integrated of SpinVox commercial teams into Nuance Communications at which point I then transitioned into Nuance.
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General Manager Uk&IrelandSpinvox 2008 - Jan 2009Reporting to the CEO, in this role I was responsible for business development in UK & Ireland including carrier sales, account management, and enterprise hosted sales. I established significant customer, technical and commercial relationships, shaped the SpinVox “Voicemail to Text” value proposition based on customer feedback, and established SpinVox as a leading Voicemail to Text provider for UK & Ireland telecom providers. I sold and deployed SpinVox into Skype, sold and deployed a pilot voicemail to text service with BT, contracted SpinVox into BT Global Services, developed significant relationships with T-Mobile, Virgin, O2 and Three, and doubled revenues in hosted Enterprise voicemail to text services.
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Global Delivery And Commercial Operations DirectorSpinvox 2006 - 2008Reporting to the founding CEO, I led the global integration and market launch of SpinVox services into 19 major telco networks, managing the customer delivery relationships, established and managed the Commercial Operations, Technical Delivery and Professional Services teams, defined and managed the SpinVox Integration Methodology into Operator’s networks.
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Head Of Campaign Mgmt & Sales OperationsT-Mobile 2004 - 2006Bellevue, Wa, UsInitially this role focused on establishing the Business Sales Operations enabling 8% market share growth and 33% increase in revenue in 2 years in a saturated market. Key functions included: Presales, Commercial Management, Customer Project Management, and Business Improvement. Subsequently my role was extended to lead the Campaign Management function for T-Mobile with a team of 45 and budget of £20m, included: Proposition Launch, Channel Communications and Channel Experience. -
Head Of Corporate Project OfficeT-Mobile 2002 - 2004Bellevue, Wa, UsDefined, established and led T-Mobile’s investment governance and project delivery processes for £500m capex annually with T-Mobile’s executive team. The model enabled transparent decision-making, accountability for return on investment and large project delivery, as well as considerable improvement in business planning and resource management for delivery functions. A key achievement was the publication of our investment model and delivery processes as best practise in Deloitte’s ‘Enterprise Programme Management – Delivering Value’ by David Williams and Tim Parr.
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Director Of Change Programmes, Customer Care (Interim)Vodafone 2002 - 2002London, Gb -
Director Of Information Services EmeaNortel Networks 1998 - 2002CaReporting to the CIO, I was responsible for the business change programs and IT service delivery to Marketing, Sales and Customer Operations leadership teams across Europe (9000 employees). I was an active participant in the Marketing, Sales and Operations senior executive cabinets, enabling business strategy through a blend of people, process and technology change initiative and a direct team of 55. I led significant programs including CRM implementation to 6000 employees across EMEA, leadership of supply chain programmes to deliver $40M of cost reduction, enabling Service revenues through SAP/CRM integration, enabling and managing outsourcing of IT services to 3rd parties.
Daniel Carpenter Skills
Telecommunications
Management
Leadership
Product Management
Mobile Devices
Start Ups
Sales Operations
Strategy
Project Management
Program Management
Business Process
Integration
Consulting
Business Development
Sales Process
Mergers And Acquisitions
Sales
Solution Selling
Sales Enablement
Sales Enablement Tools
Product Marketing
Daniel Carpenter Education Details
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London Business SchoolLeadership Development -
Cranfield School Of ManagementSupply Chain Development
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University Of HertfordshireComputer Science
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CctaPrince2 Practitioner
Frequently Asked Questions about Daniel Carpenter
What company does Daniel Carpenter work for?
Daniel Carpenter works for Amplitude
What is Daniel Carpenter's role at the current company?
Daniel Carpenter's current role is SVP GTM Strategy & Operations at Amplitude, #1 for Product Analytics.
What is Daniel Carpenter's email address?
Daniel Carpenter's email address is dc****@****ptc.com
What is Daniel Carpenter's direct phone number?
Daniel Carpenter's direct phone number is +120246*****
What schools did Daniel Carpenter attend?
Daniel Carpenter attended London Business School, Cranfield School Of Management, University Of Hertfordshire, Ccta.
What skills is Daniel Carpenter known for?
Daniel Carpenter has skills like Telecommunications, Management, Leadership, Product Management, Mobile Devices, Start Ups, Sales Operations, Strategy, Project Management, Program Management, Business Process, Integration.
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