 Managed queries directed to the Business School over the phone, though email and face to face Directed incoming post/packaging for all Business School academic/professional staff Worked on smaller projects as part of smaller and larger teams (Including charity events, filing and setting up board meetings) Re-organised multiple archiving spaces, and organised the sending of 40 boxes worth of files to secure archivesin line with the universities retention policy Ensured printing and stationary resources were stocked, stored and dispatched Uploaded academic staff CVs onto specialised HRIS in a lengthy project Created module option choice forms for all undergrad programmes in the Business School for the 19/20 academic year. Liaised with programme leaders to ensure forms were up to date with any programme changes.Presented responses in Excel and assisted administrators in compiling them. Guided job applicants through interview stages whilst completing daily tasks Completed formal training sessions on the following topics: Health and Safety, Event management/Riskassessment, Data protection, Unconscious Bias and a Diversity module Took minutes in administrator meetings Dealt with sensitive/confidential personal data in most duties, kept to strict GDPR guidelines Managed weekly destruction of confidential data Assisted International students and less able staff members with digital and online tasks Successfully managed daily/weekly duties with ad hock queries, projects and tasks whilst sticking to set deadlines Embraced the universities core values (Friendly, Ambitious, Collegiate, Enterprising, Student-Focused) Continued customer service duties from home during the COVID-19 Lockdown until 05/05/2020  Completed as a part of my sandwich degree (placement year) Assisted some students and staff with online portals and software the university made use of (mostlyInternational students, older students and some staff)

 Enrolled a range of applicants (Ages 14+) onto chosen courses Checked over 1000 enrolment forms for errors both on and off the system Worked on the front desk and acted as a receptionist Found methodical approaches to completing required fields on the bespoke enrolment database throughinterview style conversations Gained ‘customer service’ skills during interview style enrolment process ‘Filled in’ for missing colleagues in other roles including reception, greeting/directing and taking payments Ensured data confidentiality Took cash and card payments for enrolment fees