- HR Technology partner supporting designated areas in Workday to serve as the subject matter expert on current and upcoming Workday capabilities.- Perform analysis on configuration, business processes, existing and new functionality of the Workday Ecosystem to identify improvement opportunities leveraging Workday to innovate HR processes. - Optimizes technology solutions to streamline with a self-service lens and data-driven decision making.- Ensures the data integrity of HR systems and supports future growth of data for analytical insights.- Leads HR Technology through process improvements, using benchmarking, employee experience needs, HR and business objectives. - Partner with functional and technical teams to understand HCM requirements, challenges and determine solution options.- Lead the research, design, configuration, testing, and deployment of Workday HCM solutions based on business requirements.- Design and build Workday integrations with other key transactional processing system using Workday Studio, EIBs, and other tools, following agile methodologies.- Mentor junior team members by developing their strengths, transferring knowledge and leadership skills

- Responsible for leading and optimizing Workday Modules functions to support strategic initiatives by providing technical and functional expertise supporting different Workday Modules, identifying solutions for current issues and future system enhancements, in partnership with COE’s.- Partner with functional leads, technical leads and COE teams to provide recommendations, strategic prioritization and guidance on new and enhanced capabilities of Workday modules.- Work on tactical configuration in the Workday Modules, specifically Workday HCM Core HR, Security, Core Compensation, Advance Compensation, Benefits, Absence, Time tracking.- Partners with Payroll and technical partners to understand payroll integration and reporting requirements.- Project manage and own the tracking of changes to existing WD functionality and larger scale projects like the implementation of the WD Advanced Compensation module.- Collaborate with the HRIS team to solve problems, serving as the Tier 3 subject matter advisor for all functional requirements/activities/issues.- Develop and maintain yearly roadmap ensuring the continuous improvement of Workday systems. Support Workday system releases and identify features to be incorporated into the roadmap.- Work with HR leaders to prioritize projects, ensuring on time completion of deliverables and milestones. Act as the liaison between the business facilitating technical guidance and ensuring effective communication and alignment.- Identify change management needs to enhance their employee experience and reduce user impact.

* Lead Data Conversion for Workday HCM implementation in 9 countries. * Lead Workday module configurations for Compensation, Benefits, time and attendance, time tracking.* Follow up project roadmap regarding data cleansing & validation based on the overall project scope and deliverables.* Execute periodic employee data & structure (positions, entities, departments) reconciliation in different systems.* Support reports creation to fulfill reporting needs by the company from different business areas.* Responsible for access administration to internal shared folders based on employee roles.* Process documentation for HR systems mainly related to Master Data and process improvement.* Collaborate with IT teams to focus on interfaces and automation between all key HR systems. (AD, HRIS, LMS, Oracle EBS, EP(Jive), Travel systems, etc.)* Manage service delivery KPIs for HR related systems including tracking resolution of tickets to ensure service level agreements are met or escalation takes place when needed.* Systems analysis, planning and implementation maintaining business requirements and company IT/HR systems strategy.* Release management for corporate Saas platforms.* Internal employee master data flow definition.

- Maintains Learning Management System (LMS) integrity and security including troubleshooting and fixing user issues. Serve as a second-level technical expert. Manage SD queue solving queries that are escalated to infrastructure Team in line with agreed SLA's.- Identifies, troubleshoots, and resolves problems with course design, LMS configuration and infrastructure.- Provides appropriate system access for employees, external users and administrators. Manages roles, securities, and permissions associated with LMS access- Assists with updates and maintenance of Learning management system and SharePoint websites.- Interact with LMS vendor to ensure system accessibility and technical standards. Escalating technical issues as appropriate.- Manages the interface of the LMS with other internal HR systems to ensure data reliability.- Compiles performance metrics for Learning Management System in order to measure system effectiveness and integrity.- Tests all changes to the LMS, assist with testing of e-Learning modules, ensures accurate audience assignment.- Makes recommendations on future improvements to content management, workflow processes, and user experience.- Creates standard and ad hoc LMS reporting requests as needed.

- Autonomy Explore application SME.- Serve as liaison between IT Operations and Business Owners to maintain Autonomy Explore analytic tool for Enterprise use. - Identify and understand business requirements, configure the application, and train business users on tool functionality.- Provide on-call support and ensure application operates at the highest level of quality and performance. Engage in troubleshooting , diagnose, and resolve configuration issues for IDOL and Explore application environment working with engineers and vendors as necessary until resolution.- Coordinate development efforts with the development teams for application changes or system upgrades. Coordinate and evaluate development efforts for new projects. Manage task list for completion of projects and provide UAT approvals. Evaluate business requirements for applications and systems integration projects. Release managements of new functionalities.- Support the infrastructure installation and configuration of Enterprise text analytic tool.- Work cross functionally with brand managers to drive analysis and report requests. Use analytic skill to isolate and resolve issues. - Assist with usability research studies, analysis and testing of company processes to improve customer experience with company products and customer service.- Identify improvement opportunities and provide recommendations for production company systems based on analysis of internal and external data. - Responsible for the gathering, analysis, and interpretation of data. Develop, Implement and enhance high impact business process improvement projects- Manage vendor relationship, primarily with HP Autonomy.

- Identify customer experience improvement opportunities based on data collected from customer touch points and customer feeedback.- Assist with usability research, analysis and testing of customer interactions in order to improve customer experience.- Create and document business requirements, execute use cases and test cases needed to develop digital solutions.- Work cross functionally with brand managers to drive analysis and report requests. Use analytic skill to isolate, resolve issues and recommend systems and process improvements.- Coordinate priorities and resources with brand managers in order to assure improvement recommendation get implemented on time. - Keep track of customer experience KPIs to drive initiatives and final data analysis of recommendations results.- Serve as liaison between IT Operations and Business Owners to maintain Autonomy Explore analytics tool for Enterprise use: Duties include identify and understand business requirements, configure the application, and train business users on tool functionality.- Coordinate development efforts with the development teams to enhance analytics tools.

- Assist customers on inbound calls solving billing and technical issues while providing excellent customer service and suggesting company solutions and services.- Coach new –hire employees- Assist manager with side by side coaching and development of team members with sub-par performance results- Organize and deliver meetings for the team using PowerPoint presentations and other tools- Analyze Customer Service surveys results and prepare excel reports to improve customer satisfaction and sales metrics.- Help with the Escalation Queue when needed, handling customer service escalations- Make outbound calls as part of the Commitment Team in which members strive for First Call Resolution and customer satisfaction- Analyze and resolve urgent cases submitted by call center representatives escalating issues if necessary and contacting customers with the appropriate resolution