Daniel Carty Email & Phone Number

Sudbury, Ma, Us

Secaucus, Nj, Us

Responsible for Quest Management System (QMS) support as it relates to Quest Diagnostics’ overall business management approach. Manage various initiatives within our QMS program of structured tools and methodologies, such as breakthrough planning (hoshin kanri), voice of the customer, project management, continuous improvement, kaizen, and change management.Provide comprehensive written and verbal status updates to C-suite leadership, senior leadership, executive/program sponsor and key stakeholders for key strategic programs. Part of a team aligning Quest Diagnostics core processes and providing structured programs and tools to employees to further drive continuous improvement and better business performance.Develop and maintain the tiered QMS training content and curriculum, as well as defining and executing the QMS training schedule and coaching and mentoring select business functions on utilizing QMS tools and methodologies.Responsible for hosting the company’s annual business improvement competition that searches for the best process improvement project utilizing QMS tools and methodologies and coaching teams through the tools and their learning journey.

Boston, Massachusetts, Us

Provided leadership and direction for a set of Lean IT Process Improvements projects from definition through design and implementation. Directed the work of Lean Masters and Lean Facilitators.Drove the adoption of project methodology, tools, metrics, and best practices across all levels of organization, including Value Stream Mapping, Voice of Customer, CPQ, DSM, Gemba, SIPOC, FMEA, 5S, Kano Analysis, QFD, Kanban, and A3.Facilitated the selection, initiation, planning, execution, and efficiency gains of Lean process improvement initiatives.Responsible for the schedule, budget, and benefits realization of overall Lean portfolio.Set direction for problem resolution and worked horizontally and vertically across organization to achieve consensus.Ensured the cultural transformation of the organization by facilitating and delivering training, information sessions, change management practices, and communication. Recent projects include Kanban for IT Development and Support, Client On-Boarding cycle time improvements, and SDLC process improvements.

Boston, Ma, Us

Managed a global team of 20 individuals located in Marlborough, MA; Merrimack, NH; Durham, NC Mumbai, India; Bangalore, India; and Dalian, China. Built teams in China and India and integrated into existing US team.Managed monthly regression testing and production verification of approximately 25 customer-facing products, including NetBenefits, eWorkplace, Plan Sponsor WebStation, and NetBenefits Wireless.Increased testing efficiency approximately 450% over the course of one year by implementing Lean Six Sigma and Continuous Improvement techniques. Implemented Lean process flow and value stream mapping to identify and eliminate process wastes. Trained team on production leveling techniques and took advantage of global locations to transition into a follow-the-sun team. Improved existing processes via DMAIC and created new ones via DMADV.Collaborated with Development, Operations, and Business teams to ensure optimal test and production validation coverage.Key member of Fidelity IT Transformation Team – Solution Delivery/Test Data Management Track. Defined potential cost savings and influenced various teams to implement recommendations.Recognized for achieving Premier Volunteer status by Fidelity Community Relations in 2009 and 2010.

Boston, Ma, Us

Directed the maintenance and uptime of Alpha, the only end-to-end test environment within Fidelity. Alpha was a pre-production Functional QA and Performance test environment comprised of middleware, mainframe, and distributed sub-systems that serviced multiple front-end code bases such as Fidelity.com, NetBenefits, Active Trader Pro, Streetscape, and Advisor Channel.Chaired Fidelity eBusiness Technical Review Board; ensured all eBusiness projects adhered to technical and operational standards Managed a group of six individuals located in Boston, MA and Bangalore, India.Ensured customer sensitive data entering Alpha was tracked, masked, and removed as per Fidelity Risk and Security standards.

Boston, Ma, Us

Directed release and implementation for monthly software releases. Coordinated multiple development projects and guided them through development, QA testing, and into production in three distributed data centers. Chaired Fidelity Institutional Brokerage Release Control Board, a cross-disciplinary group responsible for project sponsorship and release success.Chaired Fidelity eBusiness Technical Review Board; ensured all eBusiness projects adhered to technical and operational standards. Managed the release and version control services, including performing and troubleshooting software builds. Software projects numbered between eight and 20 per month and four to five monthly releases were tracked at any given time. Partnered with Source Control/Build Management, Technical Project Managers, QA teams, and Development Leads in order to keep monthly release on track and under budget. Transformed release and installation process from a four- to six-hour platform-wide outage to zero-downtime for end users

Employer was an interactive television development company servicing the digital cable industry. Accomplishments include managing a program tasked with the development, test, and implementation of television-based commerce (“t-commerce”) solutions layered upon Liberate Technologies middleware (http://www.kycable.com/education.html). Led Commerce.TV through its first application development and test cycle, as well as completion of the Scientific Atlanta CreativEdge application certification program.

Worked in the GTE/BBN Speech Solutions Group on the Call Director initiative. Primary goal was Call Center Analysis and call flow redesign utilizing BBN Hark voice recognition and touch tone menu structures. Responsible for all aspects of project management and customer relations during project lifecycle

Employer designed, built, and installed software and hardware systems for the telecommunications industry. Major customers included GTE, AT&T, Alltel, and Pacific Bell. Primary product was a turnkey database platform used for pre-paid and post-paid calling card and wireless applications. Responsibilities included planning and scheduling resources for hardware and software installations including new platforms, custom engineering requests, and upgrades. Acted as primary interface with customer and as liaison between clients and internal departments.

Bs/Ba, Industrial Engineering/Operations Research, Economics

Masters Certificate, Lean Six Sigma Black Belt

Masters, Business Administration