- Guided new and returning staff in developing interpretive programs by sharing resource information, ACE techniques, and park interpretive themes- Mentored new staff by demonstrating programs, discussing program ideas, and providing positive, specific feedback on draft programs - Guided the first overnight tour vessel in years and subsequently sent a write-up to leads that prepared other staff for the shift - Presented my original, formal illustrated program on cruise ships to help educate and connect up to 1,000 visitors of different ages to the park’s recent changes - Created and presented a new original, formal illustrated program about the divinity in the ocean’s depths, with a focus on cold-water corals - Developed a thematic commentary that was presented intermittently to up to 4,000 cruise ship passengers over 4 hours - Created an interactive Junior Ranger program to engage up to 150 kids and help them earn their Junior Ranger badge; used various classroom management techniques to handle the group size- Collaborated with cultural interpreters and native Alaskans to share the story of Glacier Bay as a homeland- Served as a front-line representative of the park to assess visitor needs, answer questions, recommend activities, and direct visitors to other employees or services when applicable- Provided information to the public concerning the safe and authorized use of the park, issuance and terms of permits, available facilities, and applicable rules and regulations

- Served as a front-line representative of the park to assess visitor needs, answerquestions, recommend activities, and direct visitors to other employees orservices when applicable- Staffed a visitor center to ensure visitors had access to current informationabout upcoming events, safety concerns, and natural environments in the park- Answered visitor center phones to provide relevant information to callers- Shared information about cultural, historical, and natural science resources inthe park to answer questions and stimulate interest and appreciation- Followed standard operating procedures for responsibilities that includedanswering visitor center phones, opening, closing, and stocking brochures- Provided information to the public concerning the safe and authorized use ofthe park, available facilities, and applicable rules and regulations- Responded to visitor complaints and concerns; directed visitors to appropriatepark officials when necessary- Independently completed sales for the park’s nonprofit partner; completeddraw declares after closing to help identify accounting errors and verifytransactions- Responded to student mail to establish a personal and meaningful connectionwith our distance learners- Handled stressful situations and controversial topics with the general public

- Planned, organized, and scheduled two weeks of training for seasonalinterpreters; topics included interpretive theory and techniques, local logistics,natural and cultural history, and ecological principles- Coordinated with divisions to schedule guest speakers - Developed and formally presented several training sessions about glaciers,program tips, and example program demonstrations- Explained a portion of the park’s interpretative operation (the RangerMorning Welcome) and related expectations to new seasonal staff- Mentored new staff by demonstrating programs, discussing program ideas,and providing positive, specific feedback on draft programs- Wrote clear and succinct Standard Operating Procedures (SOPs) and activitystandards for office and tour vessel shifts- Created team cohesion and a productive work environment by seeking inputfrom all teams members, improving communication, and providing supportand guidance to team members- Fostered a diverse and inclusive workplace by seeking and promoting differentperspectives and by using inclusive language- Presented my original, formal illustrated program on cruise ships to help educate and connect up to 1,000 visitors of different ages to the park’s recent changes- Developed a thematic commentary that was presented intermittently to up to 4,000 cruise ship passengers over 4 hours- Guided a 1-mile hike that explored human connection to Glacier Bay- Created an interactive Junior Ranger program to engage up to 150 kids and help them earn their Junior Ranger badge; used various classroom management techniques to handle the group size- Staffed a visitor center to ensure visitors had access to current informationabout upcoming events, safety concerns, and natural environments in the park- Served as a front-line representative of the park to assess visitor needs, answerquestions, recommend activities, and direct visitors to other employees orservices when applicable-

- Co-managed Glacier Bay’s Distance Learning Program in the absence of an Education Specialist- Worked with IT staff to develop a new content delivery system; subsequently worked to improve the system and write a SOP for future staff - Coordinated with teachers to schedule programs, adjust programs to specific audiences, and choose the best way to interact with students - Independently conducted videoconferencing distance programs for over 1000 students grades K-12- Tracked and responded to over 150 student information requests by email and letter- Independently used Microsoft Publisher to create supplemental pre and post program activities for students - Edited the park’s website to better describe and promote distance learning programs - Independently used Hootsuite to manage the park’s social media platforms and publish digital content- Created a new program about Glaciers for grades 4-8 which meet national curriculum standards - Refined and then conducted First Plume lessons and activities with local indigenous students grades 4 and 5- Recreated the Cold-Water Coral program to better meet national curriculum standards and reach a greater audience

- Served as a front-line representative of the park that assessed visitors needs and independently ran a visitor center desk on cruise ships- Conducted a Junior Ranger program on board cruise ships for children aged 5 - 17- Hosted a morning chat with as many as 100 visitors to help introduce them to the park, the itinerary for the day, and hints to make of the most of their visit. - Developed and presented a formal illustrated program on cruise ships to as many as 1000 people - Conducted an all-day boat tour through the park: provided a thematic, intermittent commentary, hosted a junior ranger program when applicable, and presented a demo talk about various topics related to the visitor experience that day - Developed a thematic commentary that was presented intermittently to up to 3500 cruise ship passengers over 4 hours - Presented a bird talk on the day boat tour to promote excitement about birding, the birds in the park, and identification tips- Provided information to the public concerning the safe and authorized use of the park, issuance and terms of permits, available facilities, and applicable rules and regulations- Independently completed sales for the park’s nonprofit partner- Worked in remote locations in adverse weather conditions including rain, snow, sleet, extreme wind, extreme tides, and fog

- Served as a front-line representative of the company and fostered a welcoming environment within the store- Independently worked the cash register to complete sales, returns, and exchanges by following established procedures- Greeted customers and assessed their needs to recommend appropriate products and services - Created a world-class customer experience by providing passionate customer service and selling through genuine customer engagement- Followed opening and closing procedures - Promoted company programs including the L.L.Bean Mastercard, Outdoor Discovery Schools, and special events

- Staffed multiple outdoor visitor centers by following standard operating procedures when opening and closing, completing lost and found reports, stocking brochures, and issuing Junior Ranger certificates and badges - Implemented the park’s new ticketed entry system by checking tickets and helping visitors plan their visit accordingly- Answered visitor center phones to provide visitors with necessary information - Served as a front-line representative of the park to assess visitors needs, answer questions, and direct visitors to other employees when applicable- Served as a mentor for a new staff member; provided training and feedback to ensure they successfully completed assigned tasks - Guided several hikes (1.5 - 3.5 miles) that connected visitors to the park’s history and various landscapes - Presented my original, formal evening program to help educate and connect up to 100 visitors of different ages to the park’s trees and forests- Conducted curriculum-based outdoor education programs for students from Kindergarten through 8th grade; communicated with co-workers to adapt programs for specific audiences- Led students from local schools and tribes on guided hikes that met Montana State Education Standards and Next Generation Science Standards- Patrolled a high use trail to encourage compliance with resource protection regulations - Assisted other divisions with medical issues, road congestion, and wildlife safety concerns - Worked in remote locations in adverse weather conditions including rain, snow, sleet, extreme wind, thunderstorms, and fog - Patrolled several high use trail to encourage compliance with resource protection regulations

- Served as a front-line representative of the company and foster a welcoming environment within the store- Independently worked the cash register to complete sales, returns, and exchanges- Utilized excellent communication skills to complete customer orders over the phone- Greeted customers and assess their needs to recommend appropriate products and services - Followed opening and closing procedures

- Roved trails and parking areas to provide informal interpretation to over 1,400 people - Designed and developed an outdoor visitor center to provide thousands of visitors with necessary services while following all COVID-19 mitigations - Trained over 15 staff members on outdoor visitor center operations and procedures- Worked with lead park rangers to design and create 7 park information boards that provided thousands of visitors with current information- Coordinated with 10 coworkers to write park information signs that were displayed on the park information boards- Wrote standard operating procedures (SOPs) for visitor center operations, roving, and lost & found to help ensure smooth and safe operations- Received Visitor Services Assistant training to help manage a high traffic visitor center parking area - Staffed multiple outdoor visitor centers by following standard operating procedures- Assisted other divisions with medical issues, road congestion, and wildlife safety concerns- Received goat survey training and subsequently completed 2 goat surveys using ArcGIS Survey 123- Received a combined 80 hours of training on the following topics: foundations of interpretation, NPS standards, informal interpretation, safety, resource information, resource management, and Microsoft Teams

- Researched scientific and cultural information to develop a 45 minute interpretive evening program that was presented weekly to help educate and connect large groups of visitors to Glacier National Park- Conducted a combined 45 minute boat tour and 3 mile guided hike for visitors of all ages in groups with as many as 49 people- Worked with Junior Rangers during a 20 minute program to help children learn about the park in a fun way and earn their Junior Ranger badges- Staffed multiple visitor centers to ensure visitors had access to current information about upcoming events, safety concerns, and the natural environments in the park. Followed standard operating procedures for responsibilities that included answering visitor center phones, opening and closing, completing lost and found reports, and stocking brochures- Provided safety demonstrations and information to promote safe hiking and safe interactions with wildlife- Managed large crowds at park events and during wildlife traffic jams using proper park radio communication- Received 80+ hours of training about interpretive talks, conducted activities, NPS standards, costumer service, and informal interpretation

- Planned, coordinated, and conducted field research with 10 people in southern Iceland- Wrote several chapters on hiking trails and travel logistics that will be published in an upcoming travel guide- Took photographs of landscapes and hiking trails which will be featured in the publication

- Catalogued over 70 research sites and processed data to meet research deadlines - Worked on a NSF funded research project with over six other research assistants and professors from various schools on field sampling and sample processing- Mentored other undergraduate researchers to help them understand project goals and methods - Interpreted and presented the research project to over 200 people in various audiences at Skidmore College and at the Ecological Society of America’s Annual Meeting 2017

- Developed an independent research project and designed methods; managed project logistics - Conducted seven months of intense field sampling and lab processing- Worked as both a team member and team leader to manage time effectively and ensure project success - Coordinated project ideas and meeting times with various professors, research partners, and community members involved with the project

- Explained and demonstrated lab techniques and protocols to classes- Guided groups of five to ten students on field trips and helped connect concepts taught in class to natural ecosystems

Summer@Brown Resident Assistant:- Facilitated over 200 high school students’ adjustment to a college environment - Developed and implemented five community programs to create a stable, positive community- Mediated conflicts and responded to immediate issues between students- Acted as a support network for students by holding personal meetings and recommending appropriate university support groups when necessary- Coordinated activities with over 15 different staff members- Developed and managed a recreational activity that nearly 60 students participated in multiple times a week