Senior Operations Manager
Management of Aon Hewitt’s team of 45+ consultants and 3 team managers across UK, India and Poland, implementing new business, re-platforming existing clients on to Aquila, life and pensions administration software. Key responsibilities include, but not limited to the management of the department’s resources effectively and in line with each distinct project requirement; managing the departments portfolio of internal and external projects including business change initiatives, process… Show more Management of Aon Hewitt’s team of 45+ consultants and 3 team managers across UK, India and Poland, implementing new business, re-platforming existing clients on to Aquila, life and pensions administration software. Key responsibilities include, but not limited to the management of the department’s resources effectively and in line with each distinct project requirement; managing the departments portfolio of internal and external projects including business change initiatives, process re-engineering and operational improvements: management of the departments risk an issues register; identifying and delivering ongoing operational efficiencies within the department ensuring client needs, quality, risks and timescales remain a priority. Other key activities include advising the national bid team with all things technical, advising potential new clients on our approach to system implementations and project methodology, utilising Prince 2 principals; assisting the Department Head with vendor management; Senior Supplier within the Project Board/Steering Group Committees on major implementation projects having overall accountability for the department’s project deliverables. Show less