Daniel Caston Email & Phone Number

Brisbane, Qld, Au

St Lucia, Queensland, Australia

• Directly assisting students with their queries and requests via e-mail, phone call and in-person.• Working and organising many tasks as a team• Developing and updating procedures for tasks in a rapidly changing environment• Organising daily work through timetabling, KPIs and desk management• Using various software on a daily basis (SI-Net, CRM, SharePoint, Teams, Outlook, etc.)• Utilising written and spoken communication skills

St Lucia, Queensland, Australia

• Working directly alongside and assisting managing team in various tasks• Communicating updates to team via e-mail, SharePoint, face-to-face and meetings• Presenting and assisting in office events including monthly team meetings and teambuilding activities• Managing projects and leading teams in office training and SharePoint communications• Organising and updating data sheets on various office practices• Trained in and working on various office software (Workday, SharePoint, Teams, Articulate 360, Archibus, Citrix)• Resolving staff issues by improving workspace professionalism and team wellbeing

Queensland, Australia

• Short-term intensive working over various practices.• Included managing customer tax-returns schedules, managing customer files, communicating to customers via e-mail and phone call.• Received training throughout on office practices, systems navigation.• Adherence to KPIs by recording times and practices.• Working individually and as a team to effectively assist in achieving set tasks.

Bachelor Of Economics & Arts Dual Degree, Majors In Economics & Public Policy, Ancient History, Minors In Professional Writing And Philosophy, 5.686

Activities and Societies: Chess Club, Economics Club

12 Op: 5

Activities and Societies: Senior Strings, Chess Club, Symphony Orchestra, Football