Daniel Castrejon Email & Phone Number

Chicago, Il, Us

Chicago, Il, Us

Chicago, Illinois, Us

Manage schedules to make best use of all resources including providers, rooms and equipment. Perform schedule maintenance activities such as opening and closing clinic templates and coordinates care alternatives for patients impacted by changes. Communicate with patients and/or clinical staff as necessary to ensure patient compliance with prescribed treatment plan. Maintain a strong relationship with patients, internal providers and staff, external hospital departments, physician offices and vendors.Answer all incoming inquiries from patients, providers, staff and others related to all aspects of practice operations. Conduct follow-up with patients to ensure compliance with all testing, prescriptions and the plan of care.

Chicago, Illinois, Us

Consistently practice Patients First philosophy and adhere to high standards of customer service. This includes setting an example to peers, coworkers, etc. by fostering a team atmosphere. Maintain patient confidentiality per HIPAA regulations. Interact with various hospital departments and physicians offices to effectively schedule and direct patients through the NMHC systems in a patient/customer friendly manner. Provide training and education as needed. Offer professional and constructive environment for communication across units/departments and resolve operational issues. Communicate effectively with others, respect diverse opinions and styles, and acknowledge the assistance and contributions of others. Run real time eligibility (RTE) on all patients to verify insurance and follow out of network policies as applicable. Proactive in preventing issues with patient visit by double checking type of test, preps required, assuring no conflict with other tests, verifying time and location, communicating relevant information, verifying documenting order retrieval in notes for check-in person, ensures there are no duplicate patient records.

Chicago, Illinois, Us

Help coordinate and supervise section staffing to ensure sufficient staff to cover all aspects of service alongside Operations Coordinator. Adjust daily staff work assignments due to sick leave or increased patient volume. Assure that all computer systems and technology are consistently working properly and report any issues to the appropriate parties. Escalate issues when needed. Identify and communicate key issues and trends to Manager. Assess and communicate staff development needs to manager as well as providing feedback to the Manager to support periodic individual evaluations of staff. Develop, coordinate, present and participate in staff education and training programs including new system deployment and go live support. Provide material and help develop agendas for routine staff meetings. Oversee the inventory system alongside the Operations Coordinator to ensure appropriate and adequate supply levels to meet department requirements. Maintain customer service objectives. Assumes delegated responsibilities in the absence of the Operations Coordinator.

Chicago, Illinois, Us

Responsible for the patient throughput in a laboratory setting. Tasks included accurate transcription of orders, a thorough registration including and ensuring coverage benefits for in and out of network patients and the follow up of previous balances owed to the organization. Responsible for being up to date on pathology adjustments to laboratory test including ICD-10 codes, tube top color and send outs.

Chicago, Illinois, Us

Responsible for informing patients about insurance policies accepted at Northwestern Medicine. Educate in and out of network policies specifically with patient’s insurance plans. Provide well-informed information about how to get insurance and continue services at Northwestern Medicine. Accountable for taking payments for past visits and deposits for out of network patients with upcoming outpatient appointments.

Chicago, Illinois, Us

Schedule studies for patients who walk-in but cannot be immediately accommodated within the schedule. Obtain and verify patient demographics, clinical data/orders, and financial and insurance information. Educate patients regarding hospital policies, procedures, expectations, and financial liabilities. Obtains, interprets, and documents all pertinent financial and insurance information regarding eligibility, verification, pre-certification and authorization requirements, and co-payments. Determine and assign company/plan codes and completes assignment.

Park Ridge, Illinois, Us

Responsible for providing protective environment during the day for those with Alzheimer and other Dementias, Parkinson’s disease, Stroke, Depression, Diabetes, and those suffering from isolation and loneliness. Tasked involved were to perform Therapeutic activities such as a variety of range of motion exercises and stretches. Also offering intergenerational programs such as art, music and pet therapy. Was responsible for scheduling and serving nutritious hot lunches and snacks. The programs being offered are to help enhance self-esteem and self-confidence in those aging. We help engage in activities that support cognitive abilities and help the elderly socialize with others who are experiencing similar issues. The main goal is to promote the individuals maximum level of independence and maintain level of functioning as long as possible and to provide support and education for families and caregivers.