Manages and owns the overall claims mitigation performance of the company. In charge of managing key projects with relevant stakeholders that seek to minimize the impact of claims. Leads the Claims Management team in the execution of projects and claims mitigation activities.

In charge of monitoring and analyzing claims trends. Finds and resolves root causes of claims and aligns understanding with relevant stakeholders. Initiates and owns projects to eliminate the root causes of claims. Supervises and guides a team of specialists in the execution of the projects.Key Accomplishments- Established the overall claims accruals process and claims payment tracking for the company- Established the process for weekly claims reporting- Established special processes for high-risk Items- Created monitoring tools to flag misprocessed high-risk Items- Investigated multiple cases of seller fraud- Created SOPs and Work Instructions to standardize business operations

In charge of validating, and analyzing parcels filed for claims. Conducts investigations as to why orders get filed for claims, coordinates with teams involved, and formulates processes to help with the prevention, or accumulation of instances of these claims.Key Accomplishments- Created a weekly report to analyze claims- Proactively automated and streamlined various reports that are sent out by the team- Awarded the Ninja Initiative Award - The efforts in creating a weekly claims report Inspired the creation of the Claims Investigation Department