Warmly greeted over 30 families daily, ensuring smooth check-ins and creating a welcoming environment for children and parents.Managed over 90% of daily appointments efficiently, reducing no-show rates by 20%, and handled 100% daily payment transactions with accuracy.Responded to 60+ calls and emails daily, providing service information, while maintaining a clean and organized reception area at all times.

Sourcing and Attracting Talent: Utilize ATS platforms to identify and attract top-tier candidates through targeted job postings, social media outreach, and networking.Candidate Screening and Assessment: Conduct thorough reviews of resumes and applications, leveraging ATS tools to filter candidates based on relevant keywords and qualifications. Administer pre-employment assessments (e.g., psychometric tests, skills assessments) to evaluate candidate suitability.Interview Coordination and Management: Schedule and conduct interviews, utilizing ATS to track candidate progress and gather feedback from hiring managers.Offer Extension and Negotiation: Extend offers to qualified candidates and negotiate compensation packages in alignment with market standards and organizational budgets.Onboarding and Integration: Coordinate the onboarding process, ensuring new hires have the necessary tools and information to be successful in their roles.Talent Acquisition Metrics: Track key performance indicators (KPIs) related to recruitment, such as time to fill, cost per hire, and quality of hire. Analyze data to identify trends and areas for improvement.Employer Branding: Contribute to the development and maintenance of a strong employer brand to attract top talent.Compliance: Ensure compliance with all relevant employment laws and regulations throughout the recruitment process.

Administrative Support: Data entry, scheduling, correspondence, file management, report preparationCustomer Service: In-person, phone, email support, problem resolution.Office Management: Organizational skills, time management, attention to detailCommunication: Interpersonal skills, written and verbal communication.Technical Proficiency: Microsoft Office Suite, database management Assisted bank executives by coordinating schedules, preparing internal documents, and managing business travel logistics, ensuring compliance with banking regulations and policies.Managed the agenda of the Head of Legal Department, coordinating meetings, appointments, and reminders to ensure efficient time management and workflow.

Provided bilingual technical support and resolved issues related to cellphone, telephone, internet, and cable television services, ensuring a 95% customer satisfaction rate.Handled inbound calls in both English and Spanish, assisting with general inquiries, billing questions, service changes, and technical troubleshooting.Assisted customers with bilingual support in setting up equipmentEscalated complex issues to specialized departments while maintaining thorough documentation in the system, ensuring a 20% reduction in case resolution time.