Daniel Castro is a Young man who’s trying to be free.
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Customer Service SpecialistCapital One Jun 2023 - Jun 2024I worked from August 2023 to the end of June 2024 in a customer service (fully bilingual) for a company called Concentrix/Encore. I specifically served Capital One, one of the top US banks today. For almost a year, I consistently met met metric expectations and was leading the podium of top performers. I received several awards and bonuses almost every month since I started in production. In addition, I performed quality controls and participated in projects to improve the product we worked with, achieving a remarkable improvement within the group to which I belonged. I was also assigned the responsibility of managing a team of five people for at least three months. In this role, I worked with each of my peers to improve their performance and product metrics to near perfection, demonstrating my leadership and understanding of the product. Finally, in the last few months of my tenure, I received an award for being the best agent, with the best metrics in the group I was in. In this experience, I gained a lot of knowledge about customer service, banking, foreign laws and legal issues, as well as a deep understanding of American culture. -
Student Council PresidentCapital One Feb 2022 - Dec 2022Leading a team of student representatives to organize various school events and initiatives. I participated in a community service project in collaboration with a local non-profit organization, coordinating volunteers and managing the project from planning to execution. I delivered leadership workshops for peers, focusing on team building, effective communication and problem solving.
Daniel Castro Education Details
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Industrial Engineering -
Spadina International School -
Industrial Engineering
Frequently Asked Questions about Daniel Castro
What is Daniel Castro's role at the current company?
Daniel Castro's current role is Young man who’s trying to be free.
What schools did Daniel Castro attend?
Daniel Castro attended University Of The Andes, Spadina International School, University Of The Andes.
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Daniel Castro
Project Manager | Team Leadership | Project Supervision | Inventory Management | Effective Communication | Personnel Administration | Process Optimization | Problem Solving | Workect | TrelloBogotá -
Daniel Castro
Bogota, D.c. -
daniel Castro
Trainer| English Coach | Soft Skills Developer |Professional Model | Financial DisputeBogota, D.c.
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