Daniel Castro Email & Phone Number

Área Metropolitana De Barranquilla

Efficiently managed the entire return process, including assessing returned items, processing refunds and credits, facilitating exchanges, and resolving customer inquiries.Streamlined and standardized operational processes, particularly for returns and exchanges, to improve efficiency and customer satisfaction.Developed and implemented standardized email.

Barranquilla, Atlántico, Colombia

Carrier Payables Specialist - 4PLMeticulously scrutinized financial accounts to ensure accuracy and efficiency in the management of carrier payables.Prepared and analyzed data to effectively manage carrier payables, ensuring accuracy and compliance with financial standards.Proactively managed invoice work queues to guarantee the timely processing and.

Colombia

• Resolved customer complaints with empathy and understanding, resulting in a 85% customer satisfaction rate
• Analyzed customer feedback surveys to identify trends and improve customer experience
• Collaborated with cross-functional teams to resolve customer issues in a timely and effective manner

Barranquilla, Atlántico, Colombia

• Developed and implemented policies and procedures to ensure compliance with all applicable state and federal housing regulations
• Reviewed and processed rent payments, ensuring accuracy and timely processing
• Negotiated and executed new leases with tenants and vendors, resulting in a 10% reduction in operating costs
• Established a preventative maintenance program that reduced emergency repairs by 15%

Sabaneta, Antioquia, Colombia

• Assisted customers with booking and cancellation requests, resulting in a 85% increase in customer satisfaction
• Coordinated with other departments to ensure customer inquiries and requests were handled appropriately
• Greeted and assisted customers in a professional and friendly manner, resulting in increased customer loyalty and repeat business

Colombia

• Led a team of QA/QC engineers to successfully complete an audit of the company’s quality management system
• Implemented a quality management system that improved product quality and reduced customer returns by 40%
• Developed and implemented project management templates, processes and systems that increased efficiency and quality of deliverables

Especializacion En Gerencia De Logistica, Engineering

Análisis y resolución de problemicas a través de la metodología KIAP, para la toma de decisiones que permitan obtener las mejoras.

Grado En Ingeniería, Ingeniería Industrial

Activities and Societies: Aneiap