Efficiently managed the entire return process, including assessing returned items, processing refunds and credits, facilitating exchanges, and resolving customer inquiries.Streamlined and standardized operational processes, particularly for returns and exchanges, to improve efficiency and customer satisfaction.Developed and implemented standardized email templates to enhance communication and streamline customer support.Provided clear and concise guidance to customers throughout the return process, ensuring a smooth and hassle-free experience.

Carrier Payables Specialist - 4PLMeticulously scrutinized financial accounts to ensure accuracy and efficiency in the management of carrier payables.Prepared and analyzed data to effectively manage carrier payables, ensuring accuracy and compliance with financial standards.Proactively managed invoice work queues to guarantee the timely processing and transmission of payments to carriers and billing to clients within 90 days of delivery.Investigated and responded to billing issues and inquiries promptly, maintaining a high level of customer service and resolution.Demonstrated a comprehensive understanding of LTL and TL carrier pricing, tariffs, accessorial charges, and reasons why invoices may fail audit.Identified root causes of invoice audit failures and collaborated with carriers or internal team members to implement effective solutions.Key skills and experience:Strong analytical and problem-solving skillsExcellent attention to detail and accuracyProficient in Microsoft Office SuiteExperience with accounting softwareKnowledge of carrier pricing, tariffs, and accessorial chargesExcellent communication and customer service skillsAdditional responsibilities (as needed):Prepare and issue checks to carriersReconcile bank statementsMaintain carrier filesAssist with month-end close

● Resolved customer complaints with empathy and understanding, resulting in a 85% customer satisfaction rate● Analyzed customer feedback surveys to identify trends and improve customer experience● Collaborated with cross-functional teams to resolve customer issues in a timely and effective manner

● Developed and implemented policies and procedures to ensure compliance with all applicable state and federal housing regulations● Reviewed and processed rent payments, ensuring accuracy and timely processing● Negotiated and executed new leases with tenants and vendors, resulting in a 10% reduction in operating costs● Established a preventative maintenance program that reduced emergency repairs by 15%

● Assisted customers with booking and cancellation requests, resulting in a 85% increase in customer satisfaction● Coordinated with other departments to ensure customer inquiries and requests were handled appropriately● Greeted and assisted customers in a professional and friendly manner, resulting in increased customer loyalty and repeat business

● Led a team of QA/QC engineers to successfully complete an audit of the company’s quality management system● Implemented a quality management system that improved product quality and reduced customer returns by 40%● Developed and implemented project management templates, processes and systems that increased efficiency and quality of deliverables