Daniel Catley Email & Phone Number

New York, New York, Us

Responsible for creating deeper engagement with customers by building exceptional products and services for existing customers.- Builds and manages the customer engagement and customer loyalty plan for the company including the strategy and short, medium, and long-term roadmap- Executes on the roadmap by identifying and building new products and services that drive deeper loyalty and engagement, improves customer retention and revenue, and drives higher satisfaction for customers- Directly manages the P&L and customer usage metrics for new digital products and services- Creates strong alignment with the product team on new digital experiences and services- Works with business stakeholders and senior leadership team to align on strategy, approach, and execution plan- Works in partnership with Marketing to drive customer communications for new digital offerings- Creates a strong technical alignment between requirements and execution

Richmond, Va, Us

- Directly responsible for the management, oversight, and execution of all Lottery Digital Operations strategic planning and initiatives. Lead and support all digital platforms, including websites, mobile applications, eCommerce platforms, defining API and middleware functionality, and digital CX satisfaction measurement.- Manage a team of five employees in operational activities, such as driving improvements in SEO, improving acquisition and conversion via personalization and testing, defining and meeting accessibility requirements, implementing usability and digital quality management improvements, and leading digital research activities.- Responsible for content planning across digital properties, implementing digital customer engagement efforts, and working with stakeholders across the organization to identify and implement improvements to the overall customer experience.- Lead efforts to develop, document, and continually re-assess and amend the Lottery’s Digital Continuity of Operations Plan.

Richmond, Va, Us

Responsible for leading the development of digital customer experience strategies and plans for new and existing technologies including website(s) and mobile applications, while establishing a vision for optimum user experience. Responsible for understanding customer needs and developing customer personas and journey maps. Shapes user experience, optimization plans, digital design, omnichannel content, and customer experience strategy.

Richmond, Va, Us

Responsible for strategic planning, design and implementation of the Lottery's digital assets including web site(s), mobile applications, interactive media, social media, and emerging digital mediums to more fully engage consumers. Responsibilities include: strategic optimization of user experience via digital mediums, collaborations with IT, Marketing, and other departments to plan, design, coordinate, and implement recommended digital efforts, including, but not limited to, website, mobile applications software solutions, analytics tools, social media and other engagement solutions.

Henrico, Va, Us

Efforts primarily focused on supporting a wide variety of OTAir ’s day-to-day client operations and providing a proactive approach towards client support and account management. Worked closely with new and existing clients as well as internal marketing, operations, strategy, and sales resources in support of a client’s business objectives. Responsible for carrier relations, oversaw short code provisioning and account set up for new clients, and worked closely with internal and external technical resources to help execute new projects, system enhancements, client requests, and messaging functionality from inception through the design, testing, and implementation phases.Served as the primary point of contact for all client operational requests, campaign changes, system enhancements, support ticket management, and knowledge-base creation and monitoring. Responsible for more than 50 national and regional accounts across a variety of verticals, including education restaurants, banking, entertainments, sports, and insurance.

Henrico, Va, Us

Focused on service and account management for partners, resellers, advertising agencies, and marketing firms. Served as the liaison between external agencies and in-house resources for all marketing programs. Responsible for campaign management, short- and long-term planning, and ensuring that marketing efforts met the client’s established objectives.

Henrico, Va, Us

A mobile marketing and media firm specializing in text message marketing and mobile communications. My goal is driving more interaction in between the brand and their consumers and increasing conversions on each of their mobile marketing campaigns.Responsible for day-to-day client interaction as well as interfacing with local and regional clients. Responsibilities included client education, campaign design, setup and support, development testing, creation and implementation of technical specifications, system enhancements, serving clients, and raising awareness of mobile services.SMS Text Messaging, WAP Pages, Mobile Polling, Mobile Surveys, Sweepstakes, Mobile Alerts, Mobile Coupons, Building opt-in databases

Mclean, Va, Us

• Performed functions related to the expedition and inventory control of marketing letters and credit cards.• Ordered 3,000+ embossed credit cards weekly based on forecasting information. • Created requests for shipments of plastics between suppliers.• Served as embossing business liaison between suppliers and Capital One.

An innovative internet marketing company who partners with companies to introduce new and proven methods of selling online. Specializes in new sales channel services for new and existing products, excess inventory liquidation services, product line liquidation and bankruptcy and business liquidations. • Perform complete in-depth value research for a variety of potential client items.• Research and respond to potential customers questions regarding items for sale.• Digitally photograph items in detail; write creative, descriptive advertising copy, and use Blackthorne e-marketing software to create and submit listings.

Mba, Business Administration And Management, General

Ba, School Of Media Arts And Design