Daniel Cercel Email & Phone Number

Bucharest, Romania

Bucharest, Romania

Responsible for creating low level design LLD documentations, field mappings and designing test plans for system integration.Preforming service integration tests SITs, coordinating user acceptance tests UATs and supporting operational readiness tests ORTs.Responsible for gathering issues and bugs, prioritizing and reporting them to the development team, then following up and organizing test sessions to verify the fixes.SPOC for the customers and opperations for anything related to tool issues, development requests and integration incidents.Support for any projects concerning tool migrations, improvement and optimization. Providing support for project management and solution architects during planning and solutioning phases respectively.

Bucharest, Romania

Responsibilities:Process Design and Documentation: Create comprehensive process descriptions and visual process flows, ensuring clarity and accuracy in depicting process steps, roles, responsibilities, and interdependencies.Process Alignment: Collaborate with process owners to understand their requirements, gather feedback, and propose improvements to optimize process efficiency and effectiveness.Process Improvement: Continuously monitor the performance of existing ITIL processes, identifying bottlenecks, inefficiencies, and areas for improvement. Propose and implement changes to enhance process outcomes.Readiness Testing: Organize and oversee readiness tests to ensure new or modified processes are fully operational and meet quality standards before deployment.Use Case and Test Script Development: Develop detailed use cases and test scripts to validate the functionality and performance of ITIL processes during testing phases.Stakeholder Communication: Maintain clear communication channels with process owners, stakeholders, and cross-functional teams to foster collaboration and keep all parties informed about process updates and changes.Process Implementation: Collaborate with technical teams to ensure the successful implementation of new or improved processes, providing guidance and support as needed.Process Governance: Establish and enforce process governance mechanisms to maintain compliance with ITIL best practices and organizational policies.Metrics and Reporting: Define key performance indicators (KPIs) for ITIL processes and regularly report on process performance to management, highlighting achievements and areas requiring attention.Training and Awareness: Develop training materials and conduct workshops to educate stakeholders and users on ITIL processes, fostering a culture of process awareness and adherence.

Bucharest, Romania

Leading Change Management activities.Reviewing and monitoring process adherence ensuring IT teams follow the agreed process.Responsible for assuring that any emergency or critical change follows the approved process.Responsible for delivering any process related trainings.Maintaining the process documentation.Research and preparation of best practices in change management in order to ensure propper methodology is considered.Supporting the Global Solutions Dept. in translating business requirements to functional and non-functional service specifications.Involved in different projects with the goal of ensuring seamless service planning and transition from project phase to support.Advice and guidance on ITSM processes to ensure compliance with regards to audits, security, business continuity and regulations.Providing input related to service performance and establishing, analyzing and reporting upon service metrics and making recommendations to Service Managers for improvement opportunities.Process meetings, engagements and follow-up actions, representing the customer in OPS Board, Service Line review and multi-vendor calls.Providing WIs for the Service Management Team to ensure effective end-to-end service delivery.Tasked with identifying training and coaching needs of team members.

Bucharest, Romania

Bucharest - Full time job, unlimited term contractField of activity: Managed servicesPosition: Change Manager (Quality Assurance)Selected and transferred to Vodafone Romania due to an in-sourcing project of Vodafone Netherlands - Completed the KT part with success and played an important role in designing the Change Management process of the Vodafone Romania NOC - Acted as a bridge between the NL and RO organizations, facilitating the exchange of information. I was able to help align both parties to common goals and the best ways to move forward. - I helped in adapting this process to new requirements and blend it with the existing internal procedures of Vodafone Romania.RESPONSIBILITIES: - Supervising the activity of the VF RO NOC Second Line Support Teams in relation to network change requests. - Taking part in the internal approval process of changes and representing the local organization in a weekly scheduled “CAB” meeting for final approval by the client. - Working closely with NOC teams to help organize changes and to insure that correct risk and impact assessment is done. - Acting as SPOC for third parties and facilitating communications between them and the local Operations Center. - Checking for collisions and interactions between the NOCs and other vendors changes in order to minimize or eliminate any disturbances caused by conflicting activities. - Continual service and process improvement.

Bucharest, Romania

Bucharest - Full time job, unlimited term contractField of activity: Managed servicesPosition: Change Management Analyst (Operation Support)RESPONSIBILITIES:- Handling of change requests for the customer’s network - Acting as an interface for communication between field engineers and the customer- Ensuring that change requests follow the Change Management process and that the correct information is passed on to the customer for processing and approval- Preparation of change related documentation and daily reports - Provided assessment and approval for certain types of changes - Working with a wide array of applications and data bases - Working with custom procedures in a multiple customer environment on a daily basis- Meeting deadlines for registration of change requestsACHIEVEMENTS: - Passed the training and adaptation period relatively fast with good results- Met expectations for the last year of activity- Managed to get the job done even in overloaded periods - Successfully adapted to the implementation of new applications and tools- Excellent relationship with customer, operational managers and colleagues - Built an extensive knowledge base about Managed services, processes and the telecom network- Flawless work ethic

Bucharest, Romania

Bucharest - Full time job, unlimited term contractField of activity: Property and facility managementPosition: Technical Operator RESPONSIBILITIES:- Ticket and client request handling and execution (communicating with solicitor through CRM database and Request Forms),- Collecting feedback from client and predicting operational issues, - Ordering consumables from suppliers and exchanging feedback about service quality,- Assessing internal projects and acquiring the necessary items and materials from suppliers,- On site supervision, coordination and support for external work teams assigned with project tasks. - Maintain office space and technical equipment, - Proactive (always advise and offer help to client and try to predict his future needs), - Accommodate company events such as training events, staff meetings, brown bags. ACHIEVEMENTS: - Excellent performance in solving requests and tickets and meeting deadlines, - Received good feedback from client and subcontractors,- Maintaining good communication with client employees, by keeping them constantly updated on the status of their requests,- Supervised successfully numerous expansion projects and operations.