Daniel Cerda Email & Phone Number

Bothell, WA, US

Seattle, Washington, US

Unloop enables people who have been in prison to succeed in careers in tech. We do this work by building a pathway from marginalization to thriving wage work. The path begins through our partnerships with community colleges in prisons and continues in our Unloop Opportunity and Development Studio--a sixteen week skills bootcamp housed inside of our live.

Seattle, WA, US

Responsible for an orchestration GraphQL API team delivering a platform that allows for rapid software delivery while providing a reduction in cycle times for Starbucks mobile and web client teams. As the bar setting manager for CXE, responsible for the Orchestra platform that generates ~9B mobile/web queries per month, I have grown the development team.

Seattle, WA, US

Transformative manager responsible for: managing ~35 partners and vendors, planning the transformation/reorg of development teams into product and services teams, maturing software delivery/DevOps/Agile practices, inspiring teams to own engineering excellence and a high-quality bar, driving the development of a 3-year Retail Point of Sale technical.

Seattle, Washington, US

Responsible for building a new team of engineers and program managers from the ground up to implement a new modern web services ERP interface into the Oracle Retail Merchandising System (RMS). The new RMS integration layer (Merch API Services) enabled Nordstrom to replace an end of life system, while introducing a new capability across Nordstrom lines of.

Seattle, Washington, US

Lead delivery of new Nordstrom.com features from inception to production release. Features included: Social integrations with Facebook (i.e. enabling scenarios such as sharing purchases with friends), implementing Foresee for customer surveys and click tracking, implementing Live Chat (allowing customers to chat with Nordstrom customer support), smart.

Bellevue, Washington, US

• As a consultant for the Microsoft Office Division (MOD) Product Marketing Group, managed the ongoing development of new features for the MOD Dashboard. The MOD Dashboard provides MOD sales and marketing groups with a.
• Project management of the MOD Dashboard including: Scoping and delivering business and functional requirements, developing/tracking project schedules, recommending feature prioritization based on business need.
• Data analyst functions including: Analyzing new data sources for inclusion into MOD cube, data investigations related to reporting, and testing/validating deliverables prior to obtaining customer signoff
• Developed various MOD reports in SharePoint, utilizing: T-SQL/MDX development and report creation in SSRS.
• Managed the deployment of MOD Dashboard hardware infrastructure to a hosted lab environment

Seattle, WA, US

• As a Consultant Project Manager for the Business Productivity Online Suite Standard (BPOS-S) 9.x Engineering Team, responsibilities include:
• Release management for the 9.x 1.10 and 1.11 milestones including: planning and tracking of investments, developing and maintaining release schedules, driving release bugs to ZBB, driving closure on milestone exit.
• TeamStat report development and automation for bugs logged against releases in Product Studio
• Management of ISO Audit activities for BPOS-S 9.x including: updating Standard Operating Procedures (SOPs), completing cycle testing, driving organizational accountability of audit controls, and presenting SOPs to.
• Analysis of BPOS-S service availability including: Exchange availability, mailbox moves, cluster deployments, Customer Partner Experience (CPE) and Service Level Agreement (SLA) incidents, and escalation reporting. The.

• As a Portfolio Manager at Intelligent Effects (IFx), was responsible for the delivery of the IFx Professional Services (PS) portfolio at Microsoft that included 8-12 meta-data/taxonomy, data management, data quality.
• Account Management of the PS portfolio including: invoicing, resource management, client 1:1’s, and monthly GM client meeting
• IFx employee management (15+ employees) including: recruiting/hiring, consultant 1:1’s, mentoring, and employee reviews
• Business development including: cross selling, up selling, responding to requests for proposals (RFPs), contract negotiation and statement of work (SOW) development. Over the course of 2008-2010, was responsible for.
• Led a group of senior consultants to create a PMO framework and methodology for IFx client engagement
• Successfully developed and implemented a near shore partnership agreements with 2 vendors to augment IFx’s data management capabilitiesAdditional Consultant Engagements at Microsoft

Seattle, WA, US

• As a consultant at T-Mobile for the Customer Care Organization, had oversight of a major infrastructure initiative to migrate the T-Mobile call centers from PBX systems to Voice over IP (VoIP). Successfully migrated.
• As the lead project manager for Customer Care for all three call center conversions, provided a single point of contact for call center management at each site.
• Managed migration communication and project perception with senior business stakeholders
• Was responsible for working with regional and call center management in conducting readiness/implementation assessments
• Developed implementation and contingency planning for each call center with the COS (Engineering) PM
• Worked with the Local Resource Planning Manager (LRP) to develop VoIP rollout schedule, which included the training and relocation of customer service representatives (CSR)

• As a member of the Data Solutions Services team at SolutionsIQ (SIQ), responsibilities included ongoing operations management and data quality analysis of the Microsoft Data Management Organization’s Siebel CRM.
• Managed a process improvement and automation project that encompassed 8 distinct subprojects and spanned across 5 different programs. Responsibilities included reviewing previous processes and recommending process.
• Managed a business requirements analysis project for an automated data synchronization process across two enterprise repositories. Responsible for coordinating and obtaining signoff from a cross-functional U.S. team.
• Participated in the business development of SIQ’s Data Management Practice, particularly in the fields of data quality, data analytics, business process design, and data/process workflow.

Emeryville, California, US

• As part of the Web Technologies team, responsibilities include designing, building and maintaining web applications on Chiron’s Intranet, and managing and/or performing as lead developer on application development.
• As project manager, interfaced with developers, web authors and customers at all levels of the organization in defining and gathering user requirements and use cases. Created and maintained application development.
• As software engineer, designed and built ColdFusion, and JavaScript applications that utilized Oracle databases, and performed WebTrends (web log reporting application) administration functions
• Successfully led assessment and recommendation of an enterprise wide search engine. Responsibilities included requirements gathering, writing RFI/RFP documents for search engine vendors, detailed evaluations of search.

Houston, Texas, US

• Software Engineer/Project Manager July 2001 – November 2002As a member of the Universal, Description, Discovery, and Integration (UDDI) Team, worked as the project lead for the web interface portion of HP’s live public.
• Created two workflow prototypes for a human resources employee onboarding process utilizing Microsoft BizTalk and HP ChangeEngine. Prepared a position white paper comparing and contrasting BizTalk versus ChangeEngine..

Bachelor Of Science, Computer Science

Masters, M.B.A. - Technology Management

Education record

Education record