• Liasing with APP’s to ensure the smooth operation of the exams process.• Creating and updating candidate records.• Communicating with Markers and the Qualifications team to help release results within SLA.• Processing examination orders and identifying issues early to ensure clarity and compliance.Escalating enquiries and issues to Exams Team Leaders as appropriate

• Developed a thriving restaurant in the popular W8 area serving a hugely diverse customer-base of locals and tourists.• Hands-on strategic and operational manager.• Recruited and oversaw the performance of a team of 12 people focused on quality and service excellence.• Nurtured excellent relationships with customers, developing a great word-of-mouth reputation.• Created and maintained brand identity and ensured clear differentiators in a crowded market.• Produced all marketing and graphic design material.• Developed, implemented and updated all management policies and documents to meet regulatoryrequirements.• Financial management including record keeping, HMRC (tax/VAT filing), payroll, and sales and purchaseledgers.• Developed menus and food costing systems, embedding a culture of cost control and minimising wastage.• Build excellent relationships with local suppliers and negotiated competitive prices whilstmaintaining quality.• Oversaw the closure of the business in line with all associated regulations.

• Produced all graphic design material for company clients.• Built a rapport with clients and led meetings to assess their bespoke requirements and preferences.• Developed brand identities, pitched ideas following client brief and adjusted designs to capturenuances.• Created print advertising campaigns that helped elevate brand presence with the target audiences.• Organised photographic shoots and acted as liaison between the client and the agent.• Assisted with event management and delivery.

• Managed small team of graphic designers creating in-house graphic design.• Managed a portfolio of client accounts and ensured projects were delivered within strict timeframes.• Reported directly to directors on feasibility and costs of projects and coordinated the implementation of in-house digital production workflow.

• Team member of digital reprographics house producing digital proofs for clients and large formatinkjet prints.• Liaised with clients on mounting and finishing requirements and ensured projects met clients' strictquality and timeframes.