Daniel Chang Email & Phone Number

-Answering phone calls in well mannered way, assisting YVR corporate users remotely.-Dispatching field technicians to on and offsite to resolve open trouble tickets.-Logging trouble tickets using Track-It to ensure issues are handled appropriately.-Trouble shooting software and hardware problems. -Managing user accounts in Active Directory.-Managing and troubleshooting users on terminal servers.-Responding to customers problems via phone, email, and in-person.

-Provide administrative support including data entry and book-keeping to the accounting manager.-Established good rapport with Purchasing Manager and Payroll Clerk. -Finished various administrative paper works ahead of budgeted time.

-Set up a standard Windows XP configuration to be used for imaging.-Tested custom applications to ensure compatibility with XP according to requests of the R&D Department.-Diagnosed and resolved various workstation issues post implementation.-Illustrated to customers the use and features of products in an effective manner.

Network Administration And Security Professional, Computer Networking

Bachelor Of Arts, Economic