Daniel Chappell Email & Phone Number

United States

Senior level manager for a large team of Field Service Desktop Engineers performing site support services on a service delivery agreement with DXC Technology for multiple Fortune 500 level clients across the US and Canada. New account startup requiring large staffing effort, training of personnel and transition to a SLA driven environment.

Pontiac, Mi

Mobility and Workplace Services Organization:Directed the launch of a newly formed, $100M strategic supplier partnership as part of a corporate labor strategy initiative involving the successful rebadging of more than 700 HP employees and 800 contractors across 85 different client accounts for Service Desk and Deskside Support Services. Successfully directed the transition to a fully outsourced solution for a 1500-member team and established the sustain operational model without service disruption and achieving operational transparency to the clientCustomer Care and Aftersales Organization:Consistently met or exceeded revenue, expense, and client satisfaction targets directing operations for an account generating $50 million in annual revenue for a global team of 350 employees providing Technical Documentation Services, Payroll Services, Supplemental Unemployment Benefits Management, and an integrated Automotive Dealer Customer Contact Center and Dealer Field Service Engineering Team

Troy, Mi

Technical Documentation Services Organization:Operations Manager - Account Manager for a team performing technical writing, illustration creation and document composition for automotive technical publications including Owner Information, Service Information, Service Bulletins, Campaigns, Recalls, and Product Assembly Documents for Original Equipment Manufacturers and Tier 1 SuppliersService Readiness and Information Organization:Operations Manager for a staff of 200 personnel performing service and support for OEM automotive dealer service information including: Technical writing and engineering for mechanical remove/replace procedures, mechanical and electrical diagnostics, schematics and advanced serviceability of design for all GM North American designed vehicle programsEnterprise Report Management (ERM) Organization:Technical Account Manager for a team of project managers, production support, application developers, and business development personnel responsible for implementation and delivery of EDS' Enterprise Report Management service offering supporting more than 100 different enterprise clients