Managing incoming queries, facilitating communication between clients and analysts, and working in tandem with account managers to meet the needs of the clients, both reactive and proactive, including user reachouts, marketing, and training of new and old users on using the data platforms on both the wealth and pharmaceutical/biotech databases. and new features. Learned other products and expanded out to be more diverse in providing assistance. Identifying upsell opportunities, onboarding, showcasing features, and maintaining the health of a subscription for ease of renewal.

Slowly transitioning previous work and tasks regarding Biopharm Insight over to the new research team through training, documentation, and quality checking while covering tasks not suitable for transitioning.

I worked in making sure information in the database is current and accurate, as well as any specific research requirements as needed internally or as requested by clients. I was tasked with data updates, contact info, drug pipeline phase completion and general drug information including indication, ROA, and mechanism, as well as adding general drug news and tagging headlines to companies and drugs in the database.

I worked in a call center, fielding calls from participants of defined contribution plans sponsored by their company who had outsourced the plan to Mercer. Duties included client services, troubleshooting, data entry to log each call, and I received further training in financial transactions, explaining different investment options and funds and being able to enact transactions on the participant's behalf.

Sales, marketing, inventory, loss prevention, cashier, packing, sorting, pricing, shipping, training, troubleshooting, customer service. I started as a sales associate in Georgia and by the time I made my way up to assistant manager, had opened stores, helped stores move locations, and worked in at least 8 different stores, changing as needed by corporate.

Saving lives, watching water and guests, working out and training.

Worked in a book sales warehouse, picking, sorting, packing, storing, and worked on a special project updating the database with dimensions and weights of the books.