Assesses, designs, and improves existing healthcare processes and workflows for identified initiatives; employs performance improvement methodologies as standards for assessing innovative work; and pursues process automation opportunities as part of process re-engineering and improvement. • Follows the Lean Six Sigma DMAIC framework when designing or improving business processes. • Uses analytical skills, data analysis and business analysis to discover friction points and waste.• Assists in facilitation of Kaizen events for continuous improvement initiatives. • Presents Process Engineering deliverables during Executive Level meetings.

Oversaw Contract Management with courier vendors; managed a fleet of 30+ vehicles; identified process deficiencies; and developed process improvement projects. • Worked side-by-side with the IT project manager to implement new processes.

Built the Centralized Scheduling Department and Team, including the entire training program along with all policies and procedures while managing a diverse team of nurses and scheduling specialists.• Implemented a new scheduling process that decreased the cancellation rate by 7% and helped increase patient appointments by 35%.

Led a team of 30+ Health Guides in engaging eligible members in the Health Coaching Program.• Responsible for interviewing, hiring, training and leading Health Guides.• Taught Health Guides how to improve their interpersonal skills and Motivational Interviewing skills.

Ensure support staff are completing duties as assigned, provide ongoing training and performance management, communicate policy and procedural changes to the team.Work closely with the Lead Physical Therapist to ensure clinic performance goals are met.Communicate with the Regional Coordinator and/or Operations Manager regarding staff or clinic concerns.Exceeded 2017 clinic goal of 10% growth by 120%.Broke the clinic record of most patients seen in a week six times in 2017.Lead the district of 17 clinics in converting referrals to patients for all of 2017 with a 93% conversion rate.Managed the insurance verification for patients with Medicare, Medicaid and many others.

• Delivered on contractual Performance Guarantees to meet quarterly $150,000 financial objectives for two large governmental clients• A subject matter expert with the government contracts• Designed and implemented the Tribal Leadership Presentation for Senior Leaders which lead to the leadership challenge among the leaders. • Completed the Core Values presentation to the Well-Being Improvement Center’s colleagues with great success and positive feedback.• Part of the team that helped design an incentive structure for the colleagues.• Participate in the interview process for new colleagues• Assist with call listening and delivering feedback to help ensure colleagues provide an optimal member experience on every call• Lead daily huddle meetings.• Participate in Caseload reporting and management • Develops Coaching Plans for colleagues to improve metrics and quality• Assist with training and mentoring• Work with colleagues on their Personal Development Plan• Coordinates administrative processes specific to the client(s) supported.• Assists Managers in developing, monitoring and reporting on team metrics • Assist Managers in developing and implementing programs, processes, and activities to reduce or eliminate members/participants’ health risks.• Handle supervisor calls to solve member’s complaints

Provide one-on-one telephonic coaching to assigned individuals seeking to achieve improved health and well-being. Provide individualized behavior change coaching to reduce or eliminate high-risk behaviors•Apply evidence-based strategies and guidance in telephonic coaching sessions for adoption of specific behaviors shown effective by research to accomplish improved health and health and maintenance.•Assist individuals in tailoring behavior goals and action steps specific to their personal needs and priorities.•Use effective engagement skills and processes to retain participants and ensure a high level of participant satisfaction.•Use Healthways’ coaching application efficiently to manage member caseloads effectively. Use the application, including scheduling, preparing for, and documenting coaching sessions for accurate reporting.•Participate in ongoing quality assurance and training meetings, as required.•Coordinate with other team members and external vendors to ensure participants access the services and programs they need to optimize their well-being.

Provide one-on-one telephonic coaching to assigned individuals seeking to achieve improved health and well-being. Provide individualized behavior change coaching to reduce or eliminate high-risk behaviors•Apply evidence-based strategies and guidance in telephonic coaching sessions for adoption of specific behaviors shown effective by research to accomplish improved health and health and maintenance.•Assist individuals in tailoring behavior goals and action steps specific to their personal needs and priorities.•Use effective engagement skills and processes to retain participants and ensure a high level of participant satisfaction.•Participate in ongoing quality assurance and training meetings, as required.•Coordinate with other team members and external vendors to ensure participants access the services and programs they need to optimize their well-being.

Comprehensive Oversight of Training Facility• Averaged over $20,000 per month in personal training sales• Recognized as the top personal training facility in Middle Tennessee• Directed all operations functions of the business• New membership sales and member retention• Recruiting, training and supervising all employees• Managed payroll budget, marketing, • Staff training and retention• Brand Exposure• Exceptional Customer Service