Daniel Chau Email & Phone Number

Toronto, On, Ca

Toronto, On, Ca

Toronto, Ontario, Canada

Toronto, Ontario, Canada

One of Canada’s largest Telecommunication companies providing mobile connectivity and health solutions to our homes, small, medium, and enterprise clients globally. -Single point of contact for enterprise clients to address any gaps in finance, technical, billing, and general inquiries -Reorganize five cross functional departments (IT, Marketing, Sales, Billing, and Finance) including redesigning processes for day 1 and day 2 execution -Analyze and improved opportunity process efficiency via Sales Force -Liase with all stakeholders to ensure the retention and future business of clients

• Interpret Client signed contracts to understand deliverables from the Client and TELUS perspective• Responsible for the completion of all custom invoice activities, specifically the accuracy and timeliness of monthly revenues for your assigned client accounts• Provide reporting on contract deliverables including FTE/headcount, change order activity, MAC activity and service levels• Generate, update and maintain contract files, customer reports and provide analysis of changes incurred on contracts and projects using SAP• Coordinate monthly review meetings to report all charges incurred on contracts and projects to Customer Service Managers and Clients• Monitor and communicate changes to contracts to ensure all key stakeholders are aware of changes• Completing all custom invoicing activities• Ensuring accuracy and timeliness of monthly revenues for client accounts which are assigned to you• Reporting on contract deliverables including full time equivalents/headcount, change order activity, MAC activity and service levels• Completing monthly analysis and reporting on all charges incurred on contracts and projects• Tracking costs, cost flows, and cost elements• Completing profitability analysis, managing EBITDA and profit margins and reporting your recommendations back to Senior Management• Generating, updating, and maintaining contract files, customer reports and providing analysis of projects using SAP• Monitoring and communicating changes to contracts and ensuring all stakeholders are aware of such changes• Attending customer meetings both on and off site

Action fraud wire line, wireless, credit card, and cloning reports accordingly on a daily basis in a time sensitive environment by using:Statistical Data, Geographical locations and Tracking toolsOrganized crime trendsTechnological capabilities Investigation of international public recordsCredit Bureau informationTrends and areas of high compromiseRun several SQL and Oracle queries on a daily basis to filter redundanciesExecute MS Access database to keep fraud database up to date in real timeHigh level of analytical thinking with limited tools and resources, paired with logical judgmentAccountable for every action performed on accounts and remain on call 24/7 to ensure smooth services to our clients.Follow up with clients to ensure their data and identity is protected.

Administered investments for a multi-billion dollar hedge fundExtremely well organized to ensure all documentations are in order and archivedEnsure subscribers are eligible investment and perform a background checkPerformed subscriptions and withdrawals of all accounts for the fundFollowed up, chased and gathered all legal and tax documents for investorsLiaise with fund manager and investors answering all inquiries investors would have about fundWorked cross functionally between accounting, and the legal departmentHandled upwards of $100 million per transaction

Used statistical, financial and geographical data to analyze risk and to create new models that has increased inventory turnover by 7%Create weekly reports from Voices of Customers surveys as feedback on our service with Flowcharts and Histograms produced with MS Excel and MS Power Point to constantly improve our servicesWorked with Toronto Police and RCMP to prevent organized crime and money launderingCommunicate accurate information with other Cross functional departments to:Provide feedback to merchants who we charge back fraudulent amountsDiscuss the new trends of fraud and high points of compromiseShare new ideas and rules on how to prevent fraud lossesExecute operational activities related to accurate cost managementSend reports and updated rules internationally to action in real timeDefine, Measure, Analyze, Improve, and control project process with Six Sigma methodology ensure desired resultsRespond to queries from both vendors and card members to ensure fair and accurate fraud claimsMaintain and approve fraud cases by communicating with vendors regularly and request supporting documents to administer the financial adjustmentsEnsure a high level of attention to detailUtilize programs such as Microsoft Excel, Word, Access and PowerPoint to design and develop reports, recommendations and action plans to address potential improvements of existing processes

Managed and maintained client portfolios from high risk clients and enabled spending for good card members to maximize profits and to ensure lifetime customersApplied standard accounting practices for lending procedures as per ;Debt to income ratioPayment history and patternCredit bureau information (Fico score)Financial statementsMarket volatilityTo action lending procedures responsibly and accuratelyOperated on a daily basis using AS400 to retrieve data and MS Office Suites for reporting and communicating results/recommendationsDeveloped working relationships with different internal cross-functional teams and external third party vendors to ensure a smooth transaction for the clients and merchants

Project Management

• Learned the principles of Time Management and scheduling • Learned the principles of Cost Pricing Management and Marketing Management •.

Business Administration - Operations Management

• Studied technical and theoretical background of managerial processes and techniques • Educated on industry standards business analytics.

Education record

Education record