• Organized and prioritized work to complete assignments in a timely, efficient manner.• Maintained timely communications with clients and business partners.• Performed employee and team evaluations to identify growth opportunities.• Assist customers via chat, remote sessions and email in order to provide complex solutions in a short time with high customer experience.• Consistently communicated in a lucid and effective manner.• Develop team refreshers and mentoring to perform high customer service expectations.• Escalation and Senior Engineer (S3) backup.

• Employee support within human resources scope with sens of urgency and empathy in order to provide a resolution in a shortly time manner.• Managed strategic resources to ensure the procedure following and private information of customers (Amazon employees).• Manager assistance for case handling and customer obsession following QA procedures.• Supporting team 360 with supervising and improving case work procedures and case handling.• Effectively helped to managed Human Resources concerns and department workflow.• Worked to maintain strong working relationships with the Human Resources staff, resulting in positive and productive collaborations.

· High School Professional Internship and Contract Extension.· Task Automation with Knime.· Completed a project where I developed an automation with Knime for a team member in order to help him to save time with a 50% of his workload.· DRP Availability for Argentina and Chile.