Daniel Chavarría Email & Phone Number

Alajuela, CR

Heredia, Costa Rica

San Pedro, San José, Costa Rica

• Organized and prioritized work to complete assignments in a timely, efficient manner.
• Maintained timely communications with clients and business partners.
• Performed employee and team evaluations to identify growth opportunities.
• Assist customers via chat, remote sessions and email in order to provide complex solutions in a short time with high customer experience.
• Consistently communicated in a lucid and effective manner.
• Develop team refreshers and mentoring to perform high customer service expectations.

Calle Blancos, San José, Costa Rica

• Employee support within human resources scope with sens of urgency and empathy in order to provide a resolution in a shortly time manner.
• Managed strategic resources to ensure the procedure following and private information of customers (Amazon employees).
• Manager assistance for case handling and customer obsession following QA procedures.
• Supporting team 360 with supervising and improving case work procedures and case handling.
• Effectively helped to managed Human Resources concerns and department workflow.
• Worked to maintain strong working relationships with the Human Resources staff, resulting in positive and productive collaborations.

Santa Ana, San José, Costa Rica

· High School Professional Internship and Contract Extension.· Task Automation with Knime.· Completed a project where I developed an automation with Knime for a team member in order to help him to save time with a 50% of his workload.· DRP Availability for Argentina and Chile.