Support the General Manager in implementing and delivering the cinema business plan.Drive daily retail profitability by maximising the amount of retail items bought per person andMinimising shrinkage and wastagePro-actively manage the operational costs on a day-to-day basis through effective management of controllable costs, third party contractors and team membersPlan, perform and manage operational tasks within the cinema.Maximise the performance of all employees by team work, engagement and effective coaching and performance managementCommunicate daily to team members/team leaders all relevant initiatives, promotional activities, targets and business priorities.Manage and operate security systems and processes to prevent loss and to ensure the security of cash, assets, guests and employees at all times.

Reconciliation of Premium payments to ensure policies do not lapseCreating files and logging clients on to system dailyTo manage relationships with third party administrators (TPAs), ensuring that the TPAs perform their duties in line with their contractual obligations and Service Level Agreements (SLAs)Calling and receiving telephone queries from customers dailyUsing Providers online systemsAssisting Accounts department on regular basisWorking daily on business system ‘Timpani’ Word & ExcelTo ensure that policies are received into portfolios with clean and clear title.Maintenance of the policies in the portfolio in accordance and performing our contractualservices to clients.Completing Money Laundering Certificates

I worked within a busy team to produce Hire Purchase and Motor Loan documents for car, bike and caravan dealers.Liaising with car dealers on the phone adhering to their needs and offering excellent serviceExcellent communication skills on the phone and with colleaguesData input skills necessary.I was cross-trained on other departments within the company, with the aim of giving myself a wider knowledge of the company and increase my skill base.