Associate Director | Head Of Customer Service - Companion Animal
CurrentElevated customer satisfaction by 30% through strategic service improvements.Refined service protocols, reducing complaint resolution time by 25%Steered MSD Animal Health's customer service as Head, advancing global growth.Formed a robust support team in Mexico, amplifying US market presence.Handled EU customer base, concurrently expanding into other regions as required.Instituted efficient operational processes, accelerating market penetration.Initiated a tech-driven support strategy, setting new standards in service excellence.Optimized customer service workflows, significantly cutting down response times.United cross-departmental efforts, boosting efficiency in global service delivery.